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MSU Human Resources Customer Experience Survey
Please answer a few questions about your most recent interaction with MSU Human Resources. Your feedback is very helpful to us in our ongoing efforts to improve our customer service interactions.
1
. How did you interact with MSU Human Resources most recently?
How did you interact with MSU Human Resources most recently?
In person
By phone
By email
At a meeting
A website visit
Other (please describe)
2
. What was the primary reason for your most recent interaction with MSU Human Resources?
What was the primary reason for your most recent interaction with MSU Human Resources?
3
. Was the first person you interacted with able to meet your need or resolve the reason for your interaction?
Was the first person you interacted with able to meet your need or resolve the reason for your interaction?
Yes
No
Unsure
If not, how many people did you have to interact with before your need was met or the issue was resolved?:
4
. Was your need completely met or the issue completely resolved?
Was your need completely met or the issue completely resolved?
Yes
No
Unsure
If No or Unsure, please provide additional details:
5
. Is there any other information you would like to share with us or suggestions for improving our level of customer service?
Is there any other information you would like to share with us or suggestions for improving our level of customer service?
6
. Please select the choice below that most closely identifies your role at MSU:
Please select the choice below that most closely identifies your role at MSU:
Faculty
Academic Staff
Support Staff
Graduate Assistant/TA
Retiree
Student
Student Employee
International Student
Non-employee/general public
Vendor
Other (please specify)
7
. Would you like an HR representative to contact you about your feedback?
Would you like an HR representative to contact you about your feedback?
Yes
No
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