Copy of Customer Satisfaction SurveyCopy of Customer Satisfaction Survey

1. ePestSolutions Customer Satisfaction Survey

1. Overall, How satisfied were you with your purchase experience today?

Overall, How satisfied were you with your purchase experience today? Very satisfied

Satisfied

Neither satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

2. Please tell us why you feel that way.

Please tell us why you feel that way.

3. How likely are you to recommend our site to a friend, family member, or colleague?

How likely are you to recommend our site to a friend, family member, or colleague? Very likely

Likely

Neither likely or unlikely

Unlikely

Very Unlikely

4. How likely are you to purchase from us the next time you are in the market for the type of product you purchased today?

How likely are you to purchase from us the next time you are in the market for the type of product you purchased today? Very likely

Likely

Neither likely nor unlikely

Unlikely

Very Unlikely

5. Please tell us how our site compares to other sites that sell similar products for each of the items below. If you did not experience that part of our site, please select "N/A".

	Much better	Better	About the same	Worse	N/A
Overall organiziation/ navigation	*Please tell us how our site compares to other sites that sell similar products for each of the items below. If you did not experience that part of our site, please select "N/A". Overall organiziation/ navigation Much better	Overall organiziation/ navigation Better	Overall organiziation/ navigation About the same	Overall organiziation/ navigation Worse	Overall organiziation/ navigation N/A
Clarity of product information	Clarity of product information Much better	Clarity of product information Better	Clarity of product information About the same	Clarity of product information Worse	Clarity of product information N/A
Ease of ordering process	Ease of ordering process Much better	Ease of ordering process Better	Ease of ordering process About the same	Ease of ordering process Worse	Ease of ordering process N/A
Product selection	Product selection Much better	Product selection Better	Product selection About the same	Product selection Worse	Product selection N/A
Pricing	Pricing Much better	Pricing Better	Pricing About the same	Pricing Worse	Pricing N/A
Shipping options	Shipping options Much better	Shipping options Better	Shipping options About the same	Shipping options Worse	Shipping options N/A
Ease of finding how to contact us	Ease of finding how to contact us Much better	Ease of finding how to contact us Better	Ease of finding how to contact us About the same	Ease of finding how to contact us Worse	Ease of finding how to contact us N/A
Customer service	Customer service Much better	Customer service Better	Customer service About the same	Customer service Worse	Customer service N/A

6. Do you have any suggestions how we might imporve our site and the purchase experience?

Do you have any suggestions how we might imporve our site and the purchase experience?

7. What prompted you to visit our website? Please select all that apply?

What prompted you to visit our website? Please select all that apply? Researching product information

Interested in purchasing products

Looking for contact information

Looking for customer support

Other (please specify)

8. How did you learn about our site? Please select all that apply.

How did you learn about our site? Please select all that apply. Recommendation from another person

Link from email our site sent you

Link from another Web site

Internet ad

Search engine results

Other (please specify)

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1. ePestSolutions Customer Satisfaction Survey

Copy of Customer Satisfaction Survey
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