Napa Valley College Library User Survey
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1. Please rate the following NVC Library services

	Excellent	Good	Fair	Poor	Don't Use
Book collection meets educational needs?	*Please rate the following NVC Library services Book collection meets educational needs? Excellent	Book collection meets educational needs? Good	Book collection meets educational needs? Fair	Book collection meets educational needs? Poor	Book collection meets educational needs? Don't Use
Journal/newspaper collection meets your educational needs?	Journal/newspaper collection meets your educational needs? Excellent	Journal/newspaper collection meets your educational needs? Good	Journal/newspaper collection meets your educational needs? Fair	Journal/newspaper collection meets your educational needs? Poor	Journal/newspaper collection meets your educational needs? Don't Use
Quality of online databases meet your educational needs?	Quality of online databases meet your educational needs? Excellent	Quality of online databases meet your educational needs? Good	Quality of online databases meet your educational needs? Fair	Quality of online databases meet your educational needs? Poor	Quality of online databases meet your educational needs? Don't Use
Quality of library website meets your educational needs?	Quality of library website meets your educational needs? Excellent	Quality of library website meets your educational needs? Good	Quality of library website meets your educational needs? Fair	Quality of library website meets your educational needs? Poor	Quality of library website meets your educational needs? Don't Use
Inter-Library Loan (Requesting materials from other libraries)	Inter-Library Loan (Requesting materials from other libraries) Excellent	Inter-Library Loan (Requesting materials from other libraries) Good	Inter-Library Loan (Requesting materials from other libraries) Fair	Inter-Library Loan (Requesting materials from other libraries) Poor	Inter-Library Loan (Requesting materials from other libraries) Don't Use
Telephone assistance	Telephone assistance Excellent	Telephone assistance Good	Telephone assistance Fair	Telephone assistance Poor	Telephone assistance Don't Use
Assistance with research	Assistance with research Excellent	Assistance with research Good	Assistance with research Fair	Assistance with research Poor	Assistance with research Don't Use

Additional Comments

2. Please rate the Library staff on the following characteristics

	Excellent	Good	Fair	Poor	Don't Use
Availability	*Please rate the Library staff on the following characteristics Availability Excellent	Availability Good	Availability Fair	Availability Poor	Availability Don't Use
Courteousness	Courteousness Excellent	Courteousness Good	Courteousness Fair	Courteousness Poor	Courteousness Don't Use
Knowledge	Knowledge Excellent	Knowledge Good	Knowledge Fair	Knowledge Poor	Knowledge Don't Use
Helpfulness in finding materials	Helpfulness in finding materials Excellent	Helpfulness in finding materials Good	Helpfulness in finding materials Fair	Helpfulness in finding materials Poor	Helpfulness in finding materials Don't Use

Additional Comments

3. Please rate the following NVC Library Services

	Excellent	Good	Fair	Poor	Don't Use
Availability of laptops for library use	*Please rate the following NVC Library Services Availability of laptops for library use Excellent	Availability of laptops for library use Good	Availability of laptops for library use Fair	Availability of laptops for library use Poor	Availability of laptops for library use Don't Use
Availability of Wi-Fi access	Availability of Wi-Fi access Excellent	Availability of Wi-Fi access Good	Availability of Wi-Fi access Fair	Availability of Wi-Fi access Poor	Availability of Wi-Fi access Don't Use
Availability of media viewing areas	Availability of media viewing areas Excellent	Availability of media viewing areas Good	Availability of media viewing areas Fair	Availability of media viewing areas Poor	Availability of media viewing areas Don't Use
Helpfulness in assistance with technology (basic computer support, printer, copier, and network)	Helpfulness in assistance with technology (basic computer support, printer, copier, and network) Excellent	Helpfulness in assistance with technology (basic computer support, printer, copier, and network) Good	Helpfulness in assistance with technology (basic computer support, printer, copier, and network) Fair	Helpfulness in assistance with technology (basic computer support, printer, copier, and network) Poor	Helpfulness in assistance with technology (basic computer support, printer, copier, and network) Don't Use

Additional Comments

4. In general, to what extent does the library contribute to your successful completion of study or work assignments?

	A great extent	Quite a bit	Somewhat	A little	Not at all
Enter an answer	*In general, to what extent does the library contribute to your successful completion of study or work assignments? Enter an answer A great extent	Enter an answer Quite a bit	Enter an answer Somewhat	Enter an answer A little	Enter an answer Not at all

Additional Comments

5. Overall, how satisfied are you with the Library?

	Very satisfied	Satisfied	Dissatisfied	Very dissatisfied
Choose an answer	*Overall, how satisfied are you with the Library? Choose an answer Very satisfied	Choose an answer Satisfied	Choose an answer Dissatisfied	Choose an answer Very dissatisfied

6. Please share your comments about the Library environment:

	Very satisifed	Satisfied	Dissatisfied	Very dissatisfied
Cleanliness	*Please share your comments about the Library environment: Cleanliness Very satisifed	Cleanliness Satisfied	Cleanliness Dissatisfied	Cleanliness Very dissatisfied
Off-campus online access to Library resources	Off-campus online access to Library resources Very satisifed	Off-campus online access to Library resources Satisfied	Off-campus online access to Library resources Dissatisfied	Off-campus online access to Library resources Very dissatisfied
Availability of study areas	Availability of study areas Very satisifed	Availability of study areas Satisfied	Availability of study areas Dissatisfied	Availability of study areas Very dissatisfied

Additional comments

7. Which of the following choices best describes you?

Which of the following choices best describes you? Full-time NVC student

Part-time NVC student

Distance Learning student

Faculty

Staff

Community Member

8. How often do you visit the Library in person?

How often do you visit the Library in person? 4-5 times a week or more

1-3 times a week

1-3 times a month

At least once a semester

Never

9. How often do you access the Library's website?

How often do you access the Library's website? 4-5 times a week or more

1-3 times a week

1-3 times a month

At least once a semester

Never

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Napa Valley College Library User Survey
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