Train Company Survey
Exit this survey
1.
*
1
. Which train operating company do you use?
Which train operating company do you use?
Arriva Trains
c2c
Chiltern Railways
Cross Country
East Coast
East Midlands Trains
Eurostar
First Capital Connect
First Great Western
First Hull Trains
First Trans Pennine Express
Gatwick Express
Grand Central
Heathrow Connect
Heathrow Express
Island Line Trains
London Midland
London Overground
Mersey rail
National Express East Anglia
Northern Rail
ScotRail
South West Trains
Southeastern
Southern
Southeastern High Speed
Stansted Express
Virgin Trains
Wrexham and Shropshire
*
2
. How often do you use the train?
How often do you use the train?
Regular Commuter
Once or twice a week
Weekends only
Occasional journeys
Regular long distance traveller
Occasional long distance traveller
Other (please specify)
3
. How do you rate the train service you use and can you state what you like/dislike in the text box?
How do you rate the train service you use and can you state what you like/dislike in the text box?
Excellent
Good
Satisfactory
Not up to standard
Poor
Appalling
Other (please specify)
4
. Do you believe the performance figures your train operating company publishes?
Do you believe the performance figures your train operating company publishes?
Yes
No
5
. Are you a member of, or do you access any commuter action groups and if so could you please list below?
Are you a member of, or do you access any commuter action groups and if so could you please list below?
Yes
No
Didn't know there were any
Other (please specify)
6
. Based on the service you receive do you think the service offers...
Based on the service you receive do you think the service offers...
Good value for money
Fair value for money
Little value for money
No value for money
Other (please specify)
7
. Do you think the rail regulator ensures you receive a good service?
Do you think the rail regulator ensures you receive a good service?
Yes
No
8
. Do you ever complain about your rail service and if so please state to whom or where you complain?
Do you ever complain about your rail service and if so please state to whom or where you complain?
Always
Regularly
Occasionally
Never
There is no one I can complain to
Other (please specify)
9
. Would you be willing to record performance data for your journeys via the web and/or i-phone app?
Would you be willing to record performance data for your journeys via the web and/or i-phone app?
Yes, every day
Yes, when I can
Yes, occasionally
Rarely
Never
Other (please specify)
10
. Would you be willing to contribute to a website to record actual data of your journey to provide evidence of service failures and would you visit/blog/contribute information to the site?
Would you be willing to contribute to a website to record actual data of your journey to provide evidence of service failures and would you visit/blog/contribute information to the site?
Yes, every day
Yes, whenever possible
Yes, occasionally
Only if the service is bad
Never
Other (please specify)
Powered by
SurveyMonkey
Check out our
sample surveys
and create your own now!
Javascript is required for this site to function, please enable.