Town of Longmeadow Website Survey

1. Website Survey for www.longmeadow.org.

The Town of Longmeadow is committed to monitoring the quality of our website as part of an ongoing improvement process. In September 2010, the Town Manager formed a Longmeadow Website Task Force. The charge of the committee is to identify who the website should serve and what components it should include. We greatly appreciate your time in assisting us by completing this survey. (All submissions are anonymous.)

Longmeadow Website Task Force
Alan Dove, Community Member
Cindy French, Town Employee, Administrative Assistant
Erica Gelinas, Town Employee, Human Resources Manager
Bari Jarvis, Town Employee, Director of Parks and Recreation
Paul Pasterczyk, Town Employee, Finance Director
Victor Roule, Town Employee, Town IT Director
Christine Swanson, Select Board
Kevin Warenda, School Employee, School IT Director

Question Title

* 1. Which best describes you? Check all that apply.

Resident

Employee

Business

Visitor

Other (please specify)

Question Title

* 2. How often do you visit our www.longmeadow.org?

Every day

Several times a week

About once a month

Less than once a month

Never

If not, please explain why?

Question Title

* 3. Why do you visit www.longmeadow.org?
Select ALL that apply.

	Town Website	School Website	Library Website	Parks and Recreation Website	Police Website
News, events, notices	News, events, notices Town Website	News, events, notices School Website	News, events, notices Library Website	News, events, notices Parks and Recreation Website	News, events, notices Police Website
Permits/ applications	Permits/ applications Town Website	Permits/ applications School Website	Permits/ applications Library Website	Permits/ applications Parks and Recreation Website	Permits/ applications Police Website
Fee schedules	Fee schedules Town Website	Fee schedules School Website	Fee schedules Library Website	Fee schedules Parks and Recreation Website	Fee schedules Police Website
Election/Town Meeting information	Election/Town Meeting information Town Website	Election/Town Meeting information School Website	Election/Town Meeting information Library Website	Election/Town Meeting information Parks and Recreation Website	Election/Town Meeting information Police Website
Meeting dates, times, agendas	Meeting dates, times, agendas Town Website	Meeting dates, times, agendas School Website	Meeting dates, times, agendas Library Website	Meeting dates, times, agendas Parks and Recreation Website	Meeting dates, times, agendas Police Website
Office hours, location, contact info	Office hours, location, contact info Town Website	Office hours, location, contact info School Website	Office hours, location, contact info Library Website	Office hours, location, contact info Parks and Recreation Website	Office hours, location, contact info Police Website
Program and service info	Program and service info Town Website	Program and service info School Website	Program and service info Library Website	Program and service info Parks and Recreation Website	Program and service info Police Website
Recycling/curbside pickup info	Recycling/curbside pickup info Town Website	Recycling/curbside pickup info School Website	Recycling/curbside pickup info Library Website	Recycling/curbside pickup info Parks and Recreation Website	Recycling/curbside pickup info Police Website
Publications (e.g. budgets, special reports)	Publications (e.g. budgets, special reports) Town Website	Publications (e.g. budgets, special reports) School Website	Publications (e.g. budgets, special reports) Library Website	Publications (e.g. budgets, special reports) Parks and Recreation Website	Publications (e.g. budgets, special reports) Police Website
Major project updates	Major project updates Town Website	Major project updates School Website	Major project updates Library Website	Major project updates Parks and Recreation Website	Major project updates Police Website
Online resources (e.g. maps, assessments, etc.)	Online resources (e.g. maps, assessments, etc.) Town Website	Online resources (e.g. maps, assessments, etc.) School Website	Online resources (e.g. maps, assessments, etc.) Library Website	Online resources (e.g. maps, assessments, etc.) Parks and Recreation Website	Online resources (e.g. maps, assessments, etc.) Police Website
Bill payments	Bill payments Town Website	Bill payments School Website	Bill payments Library Website	Bill payments Parks and Recreation Website	Bill payments Police Website
Homework assignments	Homework assignments Town Website	Homework assignments School Website	Homework assignments Library Website	Homework assignments Parks and Recreation Website	Homework assignments Police Website
Student grade information	Student grade information Town Website	Student grade information School Website	Student grade information Library Website	Student grade information Parks and Recreation Website	Student grade information Police Website
Not applicable/ Don't visit the site	Not applicable/ Don't visit the site Town Website	Not applicable/ Don't visit the site School Website	Not applicable/ Don't visit the site Library Website	Not applicable/ Don't visit the site Parks and Recreation Website	Not applicable/ Don't visit the site Police Website

Question Title

* 4. Please rate the following attributes of the www.longmeadow.org website.

	Excellent	Good	Fair	Poor	N/A
Usability	Usability Excellent	Usability Good	Usability Fair	Usability Poor	Usability N/A
Organization	Organization Excellent	Organization Good	Organization Fair	Organization Poor	Organization N/A
Appearance	Appearance Excellent	Appearance Good	Appearance Fair	Appearance Poor	Appearance N/A
Updates	Updates Excellent	Updates Good	Updates Fair	Updates Poor	Updates N/A

Comments:

Question Title

* 5. Overall, www.longmeadow.org is:

Very easy to use

Somewhat easy to use

Somewhat difficult to use

Very difficult to use

Other (please specify)

Question Title

* 6. In general, I would rather conduct Town business/services:

By e-mail

By web

In person

By telephone

By letter

Other (please specify)

Question Title

* 7. How important are the following e-Services?

	Very Important	Important	Somewhat Important	Not Important	No Opinion
Communications to Departments	Communications to Departments Very Important	Communications to Departments Important	Communications to Departments Somewhat Important	Communications to Departments Not Important	Communications to Departments No Opinion
Assessed Values	Assessed Values Very Important	Assessed Values Important	Assessed Values Somewhat Important	Assessed Values Not Important	Assessed Values No Opinion
Bill payments	Bill payments Very Important	Bill payments Important	Bill payments Somewhat Important	Bill payments Not Important	Bill payments No Opinion
Download Forms/Publications	Download Forms/Publications Very Important	Download Forms/Publications Important	Download Forms/Publications Somewhat Important	Download Forms/Publications Not Important	Download Forms/Publications No Opinion
Program alerts	Program alerts Very Important	Program alerts Important	Program alerts Somewhat Important	Program alerts Not Important	Program alerts No Opinion
Facility and athletic field reservations	Facility and athletic field reservations Very Important	Facility and athletic field reservations Important	Facility and athletic field reservations Somewhat Important	Facility and athletic field reservations Not Important	Facility and athletic field reservations No Opinion
Emergency notifications	Emergency notifications Very Important	Emergency notifications Important	Emergency notifications Somewhat Important	Emergency notifications Not Important	Emergency notifications No Opinion
Facebook	Facebook Very Important	Facebook Important	Facebook Somewhat Important	Facebook Not Important	Facebook No Opinion
Bid postings	Bid postings Very Important	Bid postings Important	Bid postings Somewhat Important	Bid postings Not Important	Bid postings No Opinion
E-mail notices	E-mail notices Very Important	E-mail notices Important	E-mail notices Somewhat Important	E-mail notices Not Important	E-mail notices No Opinion
Document Center	Document Center Very Important	Document Center Important	Document Center Somewhat Important	Document Center Not Important	Document Center No Opinion
Employment Opportunities	Employment Opportunities Very Important	Employment Opportunities Important	Employment Opportunities Somewhat Important	Employment Opportunities Not Important	Employment Opportunities No Opinion
Online databases	Online databases Very Important	Online databases Important	Online databases Somewhat Important	Online databases Not Important	Online databases No Opinion
Historical information	Historical information Very Important	Historical information Important	Historical information Somewhat Important	Historical information Not Important	Historical information No Opinion
Contact Information for Departments	Contact Information for Departments Very Important	Contact Information for Departments Important	Contact Information for Departments Somewhat Important	Contact Information for Departments Not Important	Contact Information for Departments No Opinion
Reconnecting with Alumni	Reconnecting with Alumni Very Important	Reconnecting with Alumni Important	Reconnecting with Alumni Somewhat Important	Reconnecting with Alumni Not Important	Reconnecting with Alumni No Opinion
Links to other Longmeadow groups	Links to other Longmeadow groups Very Important	Links to other Longmeadow groups Important	Links to other Longmeadow groups Somewhat Important	Links to other Longmeadow groups Not Important	Links to other Longmeadow groups No Opinion

Other (please specify)

Question Title

* 8. Please rate the importance to you of these POTENTIAL on-line services.

	Very Important	Important	Somewhat Important	Not Important	No Opinion
Apply for licenses or permits	Apply for licenses or permits Very Important	Apply for licenses or permits Important	Apply for licenses or permits Somewhat Important	Apply for licenses or permits Not Important	Apply for licenses or permits No Opinion
Scheduling permit inspections	Scheduling permit inspections Very Important	Scheduling permit inspections Important	Scheduling permit inspections Somewhat Important	Scheduling permit inspections Not Important	Scheduling permit inspections No Opinion
Expanded on-line payments	Expanded on-line payments Very Important	Expanded on-line payments Important	Expanded on-line payments Somewhat Important	Expanded on-line payments Not Important	Expanded on-line payments No Opinion
GIS viewer/Maps	GIS viewer/Maps Very Important	GIS viewer/Maps Important	GIS viewer/Maps Somewhat Important	GIS viewer/Maps Not Important	GIS viewer/Maps No Opinion
Stream videos Committee/Board meetings	Stream videos Committee/Board meetings Very Important	Stream videos Committee/Board meetings Important	Stream videos Committee/Board meetings Somewhat Important	Stream videos Committee/Board meetings Not Important	Stream videos Committee/Board meetings No Opinion

Question Title

* 9. Please share any comments or suggestions you have regarding www.longmeadow.org. Thank you for completing our survey! Results will be posted on www.longmeadow.org after October 18, 2010.

Question Title

* 1. Which best describes you? Check all that apply.

Question Title

* 2. How often do you visit our www.longmeadow.org?

Question Title

* 3. Why do you visit www.longmeadow.org? Select ALL that apply.

Question Title

* 4. Please rate the following attributes of the www.longmeadow.org website.

Question Title

* 5. Overall, www.longmeadow.org is:

Question Title

* 6. In general, I would rather conduct Town business/services:

Question Title

* 7. How important are the following e-Services?

Question Title

* 8. Please rate the importance to you of these POTENTIAL on-line services.

Question Title

* 9. Please share any comments or suggestions you have regarding www.longmeadow.org. Thank you for completing our survey! Results will be posted on www.longmeadow.org after October 18, 2010.

* 3. Why do you visit www.longmeadow.org?
Select ALL that apply.