MFP Satisfaction survey

Service Characteristics

Please indicate your agreement/disagreement with each of the following statements Choose only ONE response. If you do not wish to offer an opinion on a question or if you feel it does not apply to you, please check the ‘Does Not Apply’ box in the last column.

Question Title

* 1. When I access the web-based system, I am able to locate the consumers associated with my agency, meaning that PPL processes new consumer enrollment in the MFP Program in a timely manner.

	Strongly Disagree	Disagree	Neither Agree Nor Disagree	Agree	Strongly Agree	Does Not Apply
Please select the choice that applies to you	Please select the choice that applies to you Strongly Disagree	Please select the choice that applies to you Disagree	Please select the choice that applies to you Neither Agree Nor Disagree	Please select the choice that applies to you Agree	Please select the choice that applies to you Strongly Agree	Please select the choice that applies to you Does Not Apply

Question Title

* 2. When I access the web-based system accurate information regarding my consumer and agency is displayed, including consumer name, Medicaid ID number, Provider ID number, and monetary balances.

	Strongly Disagree	Disagree	Neither Agree Nor Disagree	Agree	Strongly Agree	Does Not Apply
Please select the choice that applies to you	Please select the choice that applies to you Strongly Disagree	Please select the choice that applies to you Disagree	Please select the choice that applies to you Neither Agree Nor Disagree	Please select the choice that applies to you Agree	Please select the choice that applies to you Strongly Agree	Please select the choice that applies to you Does Not Apply

Question Title

* 3. PPL accurately reimburses my agency for Transition Services purchases made on behalf of consumers within 14 business days as required.

	Strongly Disagree	Disagree	Neither Agree Nor Disagree	Agree	Strongly Agree	Does Not Apply
Please select the choice that applies to you	Please select the choice that applies to you Strongly Disagree	Please select the choice that applies to you Disagree	Please select the choice that applies to you Neither Agree Nor Disagree	Please select the choice that applies to you Agree	Please select the choice that applies to you Strongly Agree	Please select the choice that applies to you Does Not Apply

Question Title

* 4. The web-based system for managing Transition Services is operational during normal business hours allowing me to submit estimates and invoices.

	Strongly Disagree	Disagree	Neither Agree Nor Disagree	Agree	Strongly Agree	Does Not Apply
Please select the choice that applies to you	Please select the choice that applies to you Strongly Disagree	Please select the choice that applies to you Disagree	Please select the choice that applies to you Neither Agree Nor Disagree	Please select the choice that applies to you Agree	Please select the choice that applies to you Strongly Agree	Please select the choice that applies to you Does Not Apply

Question Title

* 5. PPL staff is always friendly and professional when I call.

	Strongly Disagree	Disagree	Neither Agree Nor Disagree	Agree	Strongly Agree	Does Not Apply
Please select the choice that applies to you	Please select the choice that applies to you Strongly Disagree	Please select the choice that applies to you Disagree	Please select the choice that applies to you Neither Agree Nor Disagree	Please select the choice that applies to you Agree	Please select the choice that applies to you Strongly Agree	Please select the choice that applies to you Does Not Apply

Question Title

* 6. PPL staff provides accurate and helpful information when I have a question about enrollment and the reimbursement process for Transition Services.

	Strongly Disagree	Disagree	Neither Agree Nor Disagree	Agree	Strongly Agree	Does Not Apply
Please select the choice that applies to you	Please select the choice that applies to you Strongly Disagree	Please select the choice that applies to you Disagree	Please select the choice that applies to you Neither Agree Nor Disagree	Please select the choice that applies to you Agree	Please select the choice that applies to you Strongly Agree	Please select the choice that applies to you Does Not Apply

Question Title

* 7. PPL staff responds to my questions/issues in a timely manner.

	Strongly Disagree	Disagree	Neither Agree Nor Disagree	Agree	Strongly Agree	Does Not Apply
Please select the choice that applies to you	Please select the choice that applies to you Strongly Disagree	Please select the choice that applies to you Disagree	Please select the choice that applies to you Neither Agree Nor Disagree	Please select the choice that applies to you Agree	Please select the choice that applies to you Strongly Agree	Please select the choice that applies to you Does Not Apply

Question Title

* 8. PPL customer service staff returns my voice mail messages by the next business day.

	Strongly Disagree	Disagree	Neither Agree Nor Disagree	Agree	Strongly Agree	Does Not Apply
Please select the choice that applies to you	Please select the choice that applies to you Strongly Disagree	Please select the choice that applies to you Disagree	Please select the choice that applies to you Neither Agree Nor Disagree	Please select the choice that applies to you Agree	Please select the choice that applies to you Strongly Agree	Please select the choice that applies to you Does Not Apply

Question Title

* 9. The web-based system for managing agency reimbursement for Transition Services is user friendly.

	Strongly Disagree	Disagree	Neither Agree Nor Disagree	Agree	Strongly Agree	Does Not Apply
Please select the choice that applies to you	Please select the choice that applies to you Strongly Disagree	Please select the choice that applies to you Disagree	Please select the choice that applies to you Neither Agree Nor Disagree	Please select the choice that applies to you Agree	Please select the choice that applies to you Strongly Agree	Please select the choice that applies to you Does Not Apply

Question Title

* 10. I am satisfied with the web-based system and overall services provided by PPL for managing my agency’s reimbursement for Transition Services.

	Strongly Disagree	Disagree	Neither Agree Nor Disagree	Agree	Strongly Agree	Does Not Apply
Please select the choice that applies to you	Please select the choice that applies to you Strongly Disagree	Please select the choice that applies to you Disagree	Please select the choice that applies to you Neither Agree Nor Disagree	Please select the choice that applies to you Agree	Please select the choice that applies to you Strongly Agree	Please select the choice that applies to you Does Not Apply

Question Title

* 1. When I access the web-based system, I am able to locate the consumers associated with my agency, meaning that PPL processes new consumer enrollment in the MFP Program in a timely manner.

Question Title

* 2. When I access the web-based system accurate information regarding my consumer and agency is displayed, including consumer name, Medicaid ID number, Provider ID number, and monetary balances.

Question Title

* 3. PPL accurately reimburses my agency for Transition Services purchases made on behalf of consumers within 14 business days as required.

Question Title

* 4. The web-based system for managing Transition Services is operational during normal business hours allowing me to submit estimates and invoices.

Question Title

* 5. PPL staff is always friendly and professional when I call.

Question Title

* 6. PPL staff provides accurate and helpful information when I have a question about enrollment and the reimbursement process for Transition Services.

Question Title

* 7. PPL staff responds to my questions/issues in a timely manner.

Question Title

* 8. PPL customer service staff returns my voice mail messages by the next business day.

Question Title

* 9. The web-based system for managing agency reimbursement for Transition Services is user friendly.

Question Title

* 10. I am satisfied with the web-based system and overall services provided by PPL for managing my agency’s reimbursement for Transition Services.

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* 11. Any additional comments or concerns about PPL financial management services and the Transition Services reimbursement process?