Die-Pat Customer Service Survey 2010

1. Default Section

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1. Company Name (optional)

Company Name (optional)

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2. Please complete the table below based on your opinion of Die-Pat's customer service.

	Excellent	Good	Average	Below Average	Poor
Staff answered the phone in a timely manner	*Please complete the table below based on your opinion of Die-Pat's customer service. Staff answered the phone in a timely manner Excellent	Staff answered the phone in a timely manner Good	Staff answered the phone in a timely manner Average	Staff answered the phone in a timely manner Below Average	Staff answered the phone in a timely manner Poor
Staff were friendly and cheerful throughout	Staff were friendly and cheerful throughout Excellent	Staff were friendly and cheerful throughout Good	Staff were friendly and cheerful throughout Average	Staff were friendly and cheerful throughout Below Average	Staff were friendly and cheerful throughout Poor
Staff answered your questions	Staff answered your questions Excellent	Staff answered your questions Good	Staff answered your questions Average	Staff answered your questions Below Average	Staff answered your questions Poor
Staff showed knowledge of the products	Staff showed knowledge of the products Excellent	Staff showed knowledge of the products Good	Staff showed knowledge of the products Average	Staff showed knowledge of the products Below Average	Staff showed knowledge of the products Poor
Staff were courteous throughout	Staff were courteous throughout Excellent	Staff were courteous throughout Good	Staff were courteous throughout Average	Staff were courteous throughout Below Average	Staff were courteous throughout Poor
Staff offered pertinent advice	Staff offered pertinent advice Excellent	Staff offered pertinent advice Good	Staff offered pertinent advice Average	Staff offered pertinent advice Below Average	Staff offered pertinent advice Poor
Overall, how would you rate our customer service	Overall, how would you rate our customer service Excellent	Overall, how would you rate our customer service Good	Overall, how would you rate our customer service Average	Overall, how would you rate our customer service Below Average	Overall, how would you rate our customer service Poor

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3. What do you believe to be Die-Pat's greatest strength and weakness?

What do you believe to be Die-Pat's greatest strength and weakness?

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4. If you have place an order with Die-Pat in the last 6 months, please explain your reason for this.

	Yes	No
Product is suitable for what customer requires	*If you have place an order with Die-Pat in the last 6 months, please explain your reason for this. Product is suitable for what customer requires Yes	Product is suitable for what customer requires No
Die-Pat were cheaper on price	Die-Pat were cheaper on price Yes	Die-Pat were cheaper on price No
Fastest delivery time	Fastest delivery time Yes	Fastest delivery time No
Specified product	Specified product Yes	Specified product No

Other (please specify)

5. If you have not ordered from Die-Pat in the past 6 months, please explain your reason for this.

	Yes	No
Not competitive	*If you have not ordered from Die-Pat in the past 6 months, please explain your reason for this. Not competitive Yes	Not competitive No
Long delivery time	Long delivery time Yes	Long delivery time No
No products to meet customers needs	No products to meet customers needs Yes	No products to meet customers needs No
Reduced demand for Die-Pat products	Reduced demand for Die-Pat products Yes	Reduced demand for Die-Pat products No

Other (please specify)

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6. How would you rate Die-Pat compared to one of their competitors?
(5 = much better, 1 = much worse)

	5	4	3	2	1
The company has a better reputation	*How would you rate Die-Pat compared to one of their competitors? (5 = much better, 1 = much worse) The company has a better reputation 5	The company has a better reputation 4	The company has a better reputation 3	The company has a better reputation 2	The company has a better reputation 1
Product quality is better	Product quality is better 5	Product quality is better 4	Product quality is better 3	Product quality is better 2	Product quality is better 1
More competitive	More competitive 5	More competitive 4	More competitive 3	More competitive 2	More competitive 1
Quick delivery time	Quick delivery time 5	Quick delivery time 4	Quick delivery time 3	Quick delivery time 2	Quick delivery time 1
Good customer service when handling your order	Good customer service when handling your order 5	Good customer service when handling your order 4	Good customer service when handling your order 3	Good customer service when handling your order 2	Good customer service when handling your order 1
Good customer service when handling your complaints	Good customer service when handling your complaints 5	Good customer service when handling your complaints 4	Good customer service when handling your complaints 3	Good customer service when handling your complaints 2	Good customer service when handling your complaints 1
Helpful staff with excellent knowledge of products	Helpful staff with excellent knowledge of products 5	Helpful staff with excellent knowledge of products 4	Helpful staff with excellent knowledge of products 3	Helpful staff with excellent knowledge of products 2	Helpful staff with excellent knowledge of products 1
Overall communication / customer service	Overall communication / customer service 5	Overall communication / customer service 4	Overall communication / customer service 3	Overall communication / customer service 2	Overall communication / customer service 1
Standard of customer service	Standard of customer service 5	Standard of customer service 4	Standard of customer service 3	Standard of customer service 2	Standard of customer service 1
Commitment to ensure the customer has no problems when ordering	Commitment to ensure the customer has no problems when ordering 5	Commitment to ensure the customer has no problems when ordering 4	Commitment to ensure the customer has no problems when ordering 3	Commitment to ensure the customer has no problems when ordering 2	Commitment to ensure the customer has no problems when ordering 1

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7. Would you recommend Die-Pat to others?

Would you recommend Die-Pat to others? Yes

Other (please specify)

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8. Will you be ordering from Die-Pat in the next 6 months, if so what do you expect your ordering levels to be?

Will you be ordering from Die-Pat in the next 6 months, if so what do you expect your ordering levels to be? Substantially increased

Slightly increased

Exactly the same

Slightly decreased

Substantially decreased

Other (please specify)

9. Thank you for taking the time to complete this survey; we really appreciate your feedback.

If you have any further comments you wish to make, please use the box below.

Thank you for taking the time to complete this survey; we really appreciate your feedback. If you have any further comments you wish to make, please use the box below.

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Die-Pat Customer Service Survey 2010

1. Default Section

1. Company Name (optional)

*2. Please complete the table below based on your opinion of Die-Pat's customer service.

*3. What do you believe to be Die-Pat's greatest strength and weakness?

*4. If you have place an order with Die-Pat in the last 6 months, please explain your reason for this.

5. If you have not ordered from Die-Pat in the past 6 months, please explain your reason for this.

*6. How would you rate Die-Pat compared to one of their competitors?(5 = much better, 1 = much worse)

*7. Would you recommend Die-Pat to others?

*8. Will you be ordering from Die-Pat in the next 6 months, if so what do you expect your ordering levels to be?

9. Thank you for taking the time to complete this survey; we really appreciate your feedback.If you have any further comments you wish to make, please use the box below.

*
2. Please complete the table below based on your opinion of Die-Pat's customer service.

*
3. What do you believe to be Die-Pat's greatest strength and weakness?

*
4. If you have place an order with Die-Pat in the last 6 months, please explain your reason for this.

*
6. How would you rate Die-Pat compared to one of their competitors?
(5 = much better, 1 = much worse)

*
7. Would you recommend Die-Pat to others?

*
8. Will you be ordering from Die-Pat in the next 6 months, if so what do you expect your ordering levels to be?

9. Thank you for taking the time to complete this survey; we really appreciate your feedback.

If you have any further comments you wish to make, please use the box below.