MCPL logo2014 MCPL Customer Satisfaction Survey

Thank You!

 
Thank you for responding to Montgomery County Public Libraries’ (MCPL) Customer Satisfaction Survey. The survey should take just a few minutes to complete. There is space at the end for you to provide information you want to add about any of the questions, or for any additional comments you would like to share with MCPL. Many of the questions that follow will allow you to share your feelings and opinions about Montgomery County Public Libraries with us.
1. What library branches do you visit most often? (check up to three)
2. How often do you use the following library services?
DailyWeeklyMonthlyA few times a yearNever
Checkout a book, DVD or other library material
Meet up with people for school, work or fun
Use a mobile app, such as Freegal, Mango Language or Ebscohost
Use a research database
Download an E-book, E-audiobook, or E-magazine
Use materials (such as books and magazines) in the library
Use a computer
Visit a library branch
Take a class or lesson
Attend a program
Log on to the WiFi
Visit the library website
3. Please rate how satisfied you are with the following services of Montgomery County Public Libraries.
Very unsatisfiedUnsatisfiedSomewhat unsatisfiedSomewhat satisfiedSatisfiedVery satisfied
The resources available on MCPL’s website.
The physical condition and appearance of the MCPL branch you use most frequently.
The topics of programs you (or members of your family) attend. Examples of program topics would be Health and Wellness, Movies, Cultural, Author talks, Computer training, etc.
The times for the programs you (or members of your family) attend. Examples of programs would be story times, book discussion groups, conversation clubs, computer labs, etc.
Overall services of Montgomery County Public Libraries.
4. Please rate how satisfied you are with the collections at Montgomery County Public Libraries.
Very unsatisfiedunsatisfiedSomewhat unsatisfiedSomewhat satisfiedSatisfiedVery satisfiedN/A
Children’s Informational material (such as nature, science, geography, etc.)
Adult Informational material (such as health information, job training, technology, etc.)
English as a Second Language material
Adult DVDs
Picture Books
Children’s DVDs
Downloadable E-books and E-Audiobooks
Children’s Fiction
Research databases (such as General One File for magazine and newspaper articles, and Value Line for business information)
Teen Informational material (such as biographies, history, test preparation, etc.)
Magazines and Newspapers
Audiobooks
Adult Fiction
World Language material
Graphic Novels
Large Print
Teen fiction
5. Please rate how satisfied you are with the technologies at MontgomeryCounty Public Libraries.
Very unsatisfiedUnsatisfiedSomewhat unsatisfiedSomewhat satisfiedSatisfiedVery SatisfiedN/A
Catalog searches
Desktop computers
Computer labs
Self check out machines
Mobile apps, such as Freegal
Wi-Fi
Computers with content just for children (Such as AWE Early Literacy Workstations)