MCPL logo2014 MCPL Customer Satisfaction Survey

Thank You!

 
Thank you for responding to Montgomery County Public Libraries’ (MCPL) Customer Satisfaction Survey. The survey should take just a few minutes to complete. There is space at the end for you to provide information you want to add about any of the questions, or for any additional comments you would like to share with MCPL. Many of the questions that follow will allow you to share your feelings and opinions about Montgomery County Public Libraries with us.
1. What library branches do you visit most often? (check up to three)
2. How often do you use the following library services?
DailyWeeklyMonthlyA few times a yearNever
Visit a library branch
Download an E-book, E-audiobook, or E-magazine
Log on to the WiFi
Use a mobile app, such as Freegal, Mango Language or Ebscohost
Attend a program
Use materials (such as books and magazines) in the library
Visit the library website
Meet up with people for school, work or fun
Use a computer
Checkout a book, DVD or other library material
Take a class or lesson
Use a research database
3. Please rate how satisfied you are with the following services of Montgomery County Public Libraries.
Very unsatisfiedUnsatisfiedSomewhat unsatisfiedSomewhat satisfiedSatisfiedVery satisfied
The resources available on MCPL’s website.
The times for the programs you (or members of your family) attend. Examples of programs would be story times, book discussion groups, conversation clubs, computer labs, etc.
The physical condition and appearance of the MCPL branch you use most frequently.
The topics of programs you (or members of your family) attend. Examples of program topics would be Health and Wellness, Movies, Cultural, Author talks, Computer training, etc.
Overall services of Montgomery County Public Libraries.
4. Please rate how satisfied you are with the collections at Montgomery County Public Libraries.
Very unsatisfiedunsatisfiedSomewhat unsatisfiedSomewhat satisfiedSatisfiedVery satisfiedN/A
Audiobooks
Children’s Fiction
Research databases (such as General One File for magazine and newspaper articles, and Value Line for business information)
Children’s Informational material (such as nature, science, geography, etc.)
Teen fiction
Adult Fiction
World Language material
Picture Books
Teen Informational material (such as biographies, history, test preparation, etc.)
English as a Second Language material
Magazines and Newspapers
Adult DVDs
Children’s DVDs
Large Print
Graphic Novels
Adult Informational material (such as health information, job training, technology, etc.)
Downloadable E-books and E-Audiobooks
5. Please rate how satisfied you are with the technologies at MontgomeryCounty Public Libraries.
Very unsatisfiedUnsatisfiedSomewhat unsatisfiedSomewhat satisfiedSatisfiedVery SatisfiedN/A
Wi-Fi
Self check out machines
Computer labs
Mobile apps, such as Freegal
Desktop computers
Computers with content just for children (Such as AWE Early Literacy Workstations)
Catalog searches