Letter Of Assistance Survey Question Title * 1. Overall user satisfaction to e-LOA helpdesk support Very satisfied (100%). Satisfied (75%). Neither satisfied, nor dissatisfied (50%) – User to provide specific incidents to help us improve. Totally Dissatisfied (0%) - User to provide specific incidents to help us improve (GASCO will happy to meet you in person at your choice). Question Title * 2. Overall user satisfaction to e-LOA helpdesk effective response time Very satisfied (100%). Satisfied (75%). Neither satisfied, nor dissatisfied (50%) – User to provide specific incidents to help us improve. Totally Dissatisfied (0%) - User to provide specific incidents to help us improve (GASCO will happy to meet you in person at your choice). Question Title * 3. Overall ONLINE e-LOA System Performance Very satisfied (100%). Satisfied (75%). Neither satisfied, nor dissatisfied (50%) – User to provide specific incidents to help us improve. Totally Dissatisfied (0%) - User to provide specific incidents to help us improve (GASCO will happy to meet you in person at your choice). Question Title * 4. Overall completion of LOA request (cycle time) - GASCO Target time: Very satisfied (100%). Satisfied (75%). Neither satisfied, nor dissatisfied (50%) – User to provide specific incidents to help us improve. Totally Dissatisfied (0%) - User to provide specific incidents to help us improve (GASCO will happy to meet you in person at your choice). Question Title * 5. Overall performance of receiving the Original Document From GASCO HQ Very satisfied (100%). Satisfied (75%). Neither satisfied, nor dissatisfied (50%) – User to provide specific incidents to help us improve. Totally Dissatisfied (0%) - User to provide specific incidents to help us improve (GASCO will happy to meet you in person at your choice). Question Title * 6. If you have any Extra comments/ notes and remarks Done
