Exit this survey Long's Drugs of Lexington Specialty Pharmacy 1. Question Title * 1. Was this the first prescription you have filled with Long's Specialty Pharmacy? Yes- I am a new customer No- I have received Specialty medications in the past Question Title * 2. Which of the following types of pharmacy insurance do you currently have/use? Commercial (provided by an employer or previous employers retirement plan) Tricare (Military issued) Medicare (Government issued) Medicaid (Government issued) No Pharmacy insurance (you pay out of pocket) Question Title * 3. What month did you receive your first shipment of specialty medication? January February March April May June July August September October November December Question Title * 4. My medications from Long's Drugs of Lexington Specialty Pharmacy were shipped/delivered and ready for me on time. Very Satisfied Satisfied Dissatisfied Very Dissatisfied Does not apply Receiving Medications Receiving Medications Very Satisfied Receiving Medications Satisfied Receiving Medications Dissatisfied Receiving Medications Very Dissatisfied Receiving Medications Does not apply Question Title * 5. Long's Drugs of Lexington specialty pharmacy completed my order to my satisfaction: Very Satisfied Satisfied Dissatisfied Very Dissatisfied Does not apply Order Order Very Satisfied Order Satisfied Order Dissatisfied Order Very Dissatisfied Order Does not apply Question Title * 6. Any questions I had regarding my specialty medication(s) were addressed quickly and competely by the staff of Long's Drugs of Lexington specialty pharmacy. Very Satisfied Satisfied Dissatisfied Very Dissatisfied Does not apply Questions Questions Very Satisfied Questions Satisfied Questions Dissatisfied Questions Very Dissatisfied Questions Does not apply Question Title * 7. The Long's Drugs of Lexington specialty pharmacy team member I spoke to was helpful: Very Satisfied Satisfied Dissatisfied Very Dissatisfied Does not apply Friendliness Friendliness Very Satisfied Friendliness Satisfied Friendliness Dissatisfied Friendliness Very Dissatisfied Friendliness Does not apply Question Title * 8. Long's Drugs of Lexington pharmacy staff is knowledgeable about my specialty medication(s): Very Satisfied Satisfied Dissatisfied Very Dissatisfied Does not apply Knowledge Knowledge Very Satisfied Knowledge Satisfied Knowledge Dissatisfied Knowledge Very Dissatisfied Knowledge Does not apply Question Title * 9. How satisfied are you with the explanation given to you by the Long's team member about our monthly process of filling your prescription. Very Satisfied Satisfied Dissatisfied Very Dissatisfied Does not apply Compliance Calls Compliance Calls Very Satisfied Compliance Calls Satisfied Compliance Calls Dissatisfied Compliance Calls Very Dissatisfied Compliance Calls Does not apply Question Title * 10. I feel comfortable contacting Long's Drugs about any problems I may have regarding my specialty medications: Very Satisfied Satisfied Dissatisfied Very Dissatisfied Does not apply Problem Solving Problem Solving Very Satisfied Problem Solving Satisfied Problem Solving Dissatisfied Problem Solving Very Dissatisfied Problem Solving Does not apply Question Title * 11. I feel comfortable contacting Long's Drugs about any questions I have regarding my specialty medication: Very Satisfied Satisfied Dissatisfied Very Dissatisfied Does not apply Questions Questions Very Satisfied Questions Satisfied Questions Dissatisfied Questions Very Dissatisfied Questions Does not apply Question Title * 12. I would recommend Long's Drugs of Lexington specialty pharmacy to others needing specialty medications: Very Satisfied Satisfied Dissatisfied Very Dissatisfied Does not apply Recommend Long's Recommend Long's Very Satisfied Recommend Long's Satisfied Recommend Long's Dissatisfied Recommend Long's Very Dissatisfied Recommend Long's Does not apply Question Title * 13. I am satisfied with my experience with Long's Drugs of Lexington specialty pharmacy: Very Satisfied Satisfied Dissatisfied Very Dissatisfied Does not apply Long's Experience Long's Experience Very Satisfied Long's Experience Satisfied Long's Experience Dissatisfied Long's Experience Very Dissatisfied Long's Experience Does not apply Done