Exit this survey Pineview Complaints Handling Survey Question Title * 1. Please enter your complaint reference number and contact details Question Title * 2. How quickly was your complaint dealt with? Immediately Very Quickly Quickly Slowly Very Slowly Question Title * 3. Did you receive confirmation of your complaint from Pineview? Yes No Question Title * 4. How satisfied were you with the way your complaint was dealt with? Very satisfied Fairly satisfied Not Satisfied Comment Question Title * 5. Did you feel the officer who dealt with your complaint was sympathetic? Yes No Comments Question Title * 6. Did Pineview staff record your complaint and get you to sign appropriate forms? Yes No Question Title * 7. If your complaint was not resolved, did you receive regular progress updates from Pineview staff? Yes No Question Title * 8. Was there any part of the process that you felt could be improved? Yes No If yes what would you like improved on? Question Title * 9. Do you have any comments you would like to make regarding your experience of the complaints procedure? Yes No If yes, pelase comment Done