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* 1. Please enter your complaint reference number and contact details

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* 2. How quickly was your complaint dealt with?

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* 3. Did you receive confirmation of your complaint from Pineview?

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* 4. How satisfied were you with the way your complaint was dealt with?

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* 5. Did you feel the officer who dealt with your complaint was sympathetic?

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* 6. Did Pineview staff record your complaint and get you to sign appropriate forms?

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* 7. If your complaint was not resolved, did you receive regular progress updates from Pineview staff?

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* 8. Was there any part of the process that you felt could be improved?

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* 9. Do you have any comments you would like to make regarding your experience of the complaints procedure?

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