OAK ID Badging Office Survey

1. Do you currently, or have you ever had a badge from another Airport? If so, how did the badging experience at OAK compare to other airport(s)?

Do you currently, or have you ever had a badge from another Airport? If so, how did the badging experience at OAK compare to other airport(s)? No, I have never been issued a badge by another airport

Yes, and the badging experience at OAK was worse than other airports

Yes, and the badging experience at OAK was roughly the same as other airports

Yes, and the badging experience at OAK was better than other airports

If you have held a badge at another airport, which ones were they?

2. Did the timeframe for completing the badging process meet your expectations?

Did the timeframe for completing the badging process meet your expectations? No - The Badging process was much slower than I expected

No - The Badging process was somewhat slower than I expected

Yes - The badging process timeframe met my expectations

Yes - The badging process was quicker than I expected

3. How would you rate the ID Badging Office in the following areas:

	Poor	Fair	Good	Excellent	N/A
Badging Staff Knowledge	*How would you rate the ID Badging Office in the following areas: Badging Staff Knowledge Poor	Badging Staff Knowledge Fair	Badging Staff Knowledge Good	Badging Staff Knowledge Excellent	Badging Staff Knowledge N/A
Fingerprinting Services	Fingerprinting Services Poor	Fingerprinting Services Fair	Fingerprinting Services Good	Fingerprinting Services Excellent	Fingerprinting Services N/A
Key Request Services	Key Request Services Poor	Key Request Services Fair	Key Request Services Good	Key Request Services Excellent	Key Request Services N/A

4. Did you feel that the badging process was clear and easy to understand? If not, please explain why.

Did you feel that the badging process was clear and easy to understand? If not, please explain why.

Please Explain

5. Were you able to make appointments at times that were convenient for you?

Were you able to make appointments at times that were convenient for you? Yes

I did not make an appointment for service

If no, please explain

6. Was information on the Airport's ID Badging Office website (http://www.flyoakland.com/tenant_id_badge.shtml) helpful in completing the badging process?

Was information on the Airport's ID Badging Office website (http://www.flyoakland.com/tenant_id_badge.shtml) helpful in completing the badging process? Yes

I was unaware badging information was available online

Comment

7. How would you rate the Computer-Based Training System in the following areas:

	Poor	Fair	Good	Excellent	N/A
Ease of Use	*How would you rate the Computer-Based Training System in the following areas: Ease of Use Poor	Ease of Use Fair	Ease of Use Good	Ease of Use Excellent	Ease of Use N/A
Presentation of information	Presentation of information Poor	Presentation of information Fair	Presentation of information Good	Presentation of information Excellent	Presentation of information N/A
Quality of instruction	Quality of instruction Poor	Quality of instruction Fair	Quality of instruction Good	Quality of instruction Excellent	Quality of instruction N/A
Applicability to job	Applicability to job Poor	Applicability to job Fair	Applicability to job Good	Applicability to job Excellent	Applicability to job N/A
Availability of Computers	Availability of Computers Poor	Availability of Computers Fair	Availability of Computers Good	Availability of Computers Excellent	Availability of Computers N/A

8. Even if unable to receive a badge, did ID Badging Office staff treat you in a courteous manner and were they able to guide you through the badging process?

Even if unable to receive a badge, did ID Badging Office staff treat you in a courteous manner and were they able to guide you through the badging process? Yes

n/a

If no, please explain

9. How can the Airport ID Badging Office improve its services?

How can the Airport ID Badging Office improve its services?

10. If you wish to be eligible for our random prize drawing, please enter the following information. Information collected will only be used for purposes of the prize drawing and supplying this information is optional.

If you wish to be eligible for our random prize drawing, please enter the following information. Information collected will only be used for purposes of the prize drawing and supplying this information is optional. Name:
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OAK ID Badging Office

1. OAK ID Badging Survey