Bella Luci Salon Survey

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1. How did you hear about Bella Luci Salon?

How did you hear about Bella Luci Salon? Referred from a friend

Word of mouth

Internet:facebook, website, blogs etc.

Print Media: Magazines, newspapers

Community event

Other (please specify)

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2. How long have you been a client of Bella Luci Salon?

How long have you been a client of Bella Luci Salon? I have only visited one time

less than one year

1-2 years

more than 2 years

Other (please specify)

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3. What services have you experienced at Bella Luci Salon?

What services have you experienced at Bella Luci Salon? Hair color	Hair cut	Hair Removal	Makeup	Manicure	Pedicure	Facial
Other (please specify)

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4. Which products have you purchased to maintain your experience at home?

Which products have you purchased to maintain your experience at home? Bumble and bumble shampoo & conditioner	Bumble and bumble styling products	TRUE Skincare	Jane Iredale Makeup	Finipil (Post hair removal creme)	Spa Ritual Polish	Not Applicable
If you have not purchased any products with us, please inform us of your buying decisions.

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5. We take our product purchasing decisions very seriously and we care about the ingredients, the impact on our earth and the effectiveness of the product. Our polish is vegan, our makeup is 100% mineral based, our hair removal is soy and plant based and there are vegan options in our haircare line. Would you like to see us add organic/natural products and services to our menu? If so, please specify what you would enjoy seeing us add.

We take our product purchasing decisions very seriously and we care about the ingredients, the impact on our earth and the effectiveness of the product. Our polish is vegan, our makeup is 100% mineral based, our hair removal is soy and plant based and there are vegan options in our haircare line. Would you like to see us add organic/natural products and services to our menu? If so, please specify what you would enjoy seeing us add. Organic/natural hair color

Organic/natural shampoos, conditioners & styling products

Other (please specify)

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6. We want to create an experience for you as soon as you open our doors. We want for the time you are with us to be relaxed, comfortable and welcoming. It is equally important for us to provide you with the best products and technicial skills. How would you rate your overall experience with us (customer service and technical skill)?

We want to create an experience for you as soon as you open our doors. We want for the time you are with us to be relaxed, comfortable and welcoming. It is equally important for us to provide you with the best products and technicial skills. How would you rate your overall experience with us (customer service and technical skill)? 1 less than my expectations

2 met my expectations

3 exceeded my expectations

Please provide us with detailed information to assist us in our effort to improve our services for you.

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7. Bella Luci Salon is constantly evaluating improvement in our communication systems, we are on Facebook, Twitter, we have a website and we email our clients. We would like to add a newsletter to our communication systems. Which topics would you like us to discuss?

Bella Luci Salon is constantly evaluating improvement in our communication systems, we are on Facebook, Twitter, we have a website and we email our clients. We would like to add a newsletter to our communication systems. Which topics would you like us to discuss? Product Knowledge/ Launches	Event and Community Relations	Beauty Tips and Ideas	Promotions and Special Services
Other (please specify)

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8. We are in development of a better and more effective points program to reward and thank our clients for their continued patronage of our salon. What reward redemption would you like to see us add to our points program?

We are in development of a better and more effective points program to reward and thank our clients for their continued patronage of our salon. What reward redemption would you like to see us add to our points program? I would like to earn points redeemable for services	I would like to earn points redeemable for products	I would like to earn points redeemable for services & product	A points system is not valuable to me.
Other (please specify)

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9. We have a referral program, for every three people you refer to our salon you receive a complimentary service. Would you recommend our salon to your friends and family?

We have a referral program, for every three people you refer to our salon you receive a complimentary service. Would you recommend our salon to your friends and family? Yes	No	Already have!
Other (please specify)

10. Please give the team at Bella Luci Salon your comments and suggestions to help us learn, grow and improve to consistently provide you with a beauty experience at every visit.

Please give the team at Bella Luci Salon your comments and suggestions to help us learn, grow and improve to consistently provide you with a beauty experience at every visit.

Bella Luci Salon
Exit this survey

1. Default Section

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1. How did you hear about Bella Luci Salon?

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2. How long have you been a client of Bella Luci Salon?

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3. What services have you experienced at Bella Luci Salon?

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4. Which products have you purchased to maintain your experience at home?

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7. Bella Luci Salon is constantly evaluating improvement in our communication systems, we are on Facebook, Twitter, we have a website and we email our clients. We would like to add a newsletter to our communication systems. Which topics would you like us to discuss?

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8. We are in development of a better and more effective points program to reward and thank our clients for their continued patronage of our salon. What reward redemption would you like to see us add to our points program?

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9. We have a referral program, for every three people you refer to our salon you receive a complimentary service. Would you recommend our salon to your friends and family?

10. Please give the team at Bella Luci Salon your comments and suggestions to help us learn, grow and improve to consistently provide you with a beauty experience at every visit.

Bella Luci SalonExit this survey

1. Default Section

*1. How did you hear about Bella Luci Salon?

*2. How long have you been a client of Bella Luci Salon?

*3. What services have you experienced at Bella Luci Salon?

*4. Which products have you purchased to maintain your experience at home?

*7. Bella Luci Salon is constantly evaluating improvement in our communication systems, we are on Facebook, Twitter, we have a website and we email our clients. We would like to add a newsletter to our communication systems. Which topics would you like us to discuss?

*8. We are in development of a better and more effective points program to reward and thank our clients for their continued patronage of our salon. What reward redemption would you like to see us add to our points program?

*9. We have a referral program, for every three people you refer to our salon you receive a complimentary service. Would you recommend our salon to your friends and family?

10. Please give the team at Bella Luci Salon your comments and suggestions to help us learn, grow and improve to consistently provide you with a beauty experience at every visit.

Bella Luci Salon
Exit this survey

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1. How did you hear about Bella Luci Salon?

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2. How long have you been a client of Bella Luci Salon?

*
3. What services have you experienced at Bella Luci Salon?

*
4. Which products have you purchased to maintain your experience at home?

*
7. Bella Luci Salon is constantly evaluating improvement in our communication systems, we are on Facebook, Twitter, we have a website and we email our clients. We would like to add a newsletter to our communication systems. Which topics would you like us to discuss?

*
8. We are in development of a better and more effective points program to reward and thank our clients for their continued patronage of our salon. What reward redemption would you like to see us add to our points program?

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9. We have a referral program, for every three people you refer to our salon you receive a complimentary service. Would you recommend our salon to your friends and family?