Customer Experience Survey
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1. DB Sport Fishing Charters Customer Survey
Please take a few moments to complete the survey below. Thank you for booking with DB Sport Fishing Charters!
1
. How many people were in your party the day of your charter?
How many people were in your party the day of your charter?
1
2
3
4
5
6
Other (please specify)
2
. How would you describe Team DB's operation? (you may check multiple boxes)
How would you describe Team DB's operation? (you may check multiple boxes)
Organized
Unorganized
Knowledgable
Unknowledgable
Professional
Unprofessional
Other (please specify)
3
. How satisfied were you with your Captain's overall performance?
Very Satisfied
Somewhat Satisfied
Not Satisfied
Very Dissatisfied
Capt. John
*
How satisfied were you with your Captain's overall performance? Capt. John Very Satisfied
Capt. John Somewhat Satisfied
Capt. John Not Satisfied
Capt. John Very Dissatisfied
Capt. Rick
Capt. Rick Very Satisfied
Capt. Rick Somewhat Satisfied
Capt. Rick Not Satisfied
Capt. Rick Very Dissatisfied
Capt. Ed
Capt. Ed Very Satisfied
Capt. Ed Somewhat Satisfied
Capt. Ed Not Satisfied
Capt. Ed Very Dissatisfied
Capt. Bill
Capt. Bill Very Satisfied
Capt. Bill Somewhat Satisfied
Capt. Bill Not Satisfied
Capt. Bill Very Dissatisfied
Other (please specify)
4
. How would you rate the cleanliness of the boat you chartered?
Excellent
Good
Average
Fair
Poor
DB I
*
How would you rate the cleanliness of the boat you chartered? DB I Excellent
DB I Good
DB I Average
DB I Fair
DB I Poor
DB II
DB II Excellent
DB II Good
DB II Average
DB II Fair
DB II Poor
DB III
DB III Excellent
DB III Good
DB III Average
DB III Fair
DB III Poor
DB V
DB V Excellent
DB V Good
DB V Average
DB V Fair
DB V Poor
DB VI
DB VI Excellent
DB VI Good
DB VI Average
DB VI Fair
DB VI Poor
Other (please specify)
5
. How willing was Team DB to assist and/or instruct you on the day of your charter?
How willing was Team DB to assist and/or instruct you on the day of your charter?
Very Willing
Somewhat Willing
Not Willing
Very Unwilling
Other (please specify)
6
. How would you rate Team DB in comparison to other charters you have been on?
How would you rate Team DB in comparison to other charters you have been on?
Best Charter Yet
About the Same
Needs Some Improvement
I Have Not Been On Another Charter
Other (please specify)
7
. How likely are you to recommend Team DB to someone else?
How likely are you to recommend Team DB to someone else?
Very Likely
Somewhat Likely
Not Likely
Very Unlikely
Other (please specify)
8
. Prior to booking your charter, how did you hear about Team DB?
Prior to booking your charter, how did you hear about Team DB?
I've Been Fishing With Them Before
I Saw Them At A Sport Show
Word of Mouth
Printed Advertisement (Fish & Field, etc)
Online Search
Other (please specify)
9
. How likely are you to book another charter with Team DB?
How likely are you to book another charter with Team DB?
Very Likley
Somewhat Likely
Not Likely
Very Unlikely
Other (please specify)
10
. Any comments/suggestions for Team DB?
Any comments/suggestions for Team DB?
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