EnGenius Satisfaction SurveyEnGenius Satisfaction Survey

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance.

1. Please rate the following aspects of our products.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Long Range	*Please rate the following aspects of our products. Long Range Excellent	Long Range Good	Long Range Adequate	Long Range Poor	Long Range Unacceptable	Long Range N/A
Durability	Durability Excellent	Durability Good	Durability Adequate	Durability Poor	Durability Unacceptable	Durability N/A
Ease of Deployment	Ease of Deployment Excellent	Ease of Deployment Good	Ease of Deployment Adequate	Ease of Deployment Poor	Ease of Deployment Unacceptable	Ease of Deployment N/A
Ease of Use	Ease of Use Excellent	Ease of Use Good	Ease of Use Adequate	Ease of Use Poor	Ease of Use Unacceptable	Ease of Use N/A
PBX Compatibility	PBX Compatibility Excellent	PBX Compatibility Good	PBX Compatibility Adequate	PBX Compatibility Poor	PBX Compatibility Unacceptable	PBX Compatibility N/A
Sound Quality	Sound Quality Excellent	Sound Quality Good	Sound Quality Adequate	Sound Quality Poor	Sound Quality Unacceptable	Sound Quality N/A

2. Please rate the following aspects of our Sales Dept.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Product Knowledge	*Please rate the following aspects of our Sales Dept. Product Knowledge Excellent	Product Knowledge Good	Product Knowledge Adequate	Product Knowledge Poor	Product Knowledge Unacceptable	Product Knowledge N/A
Project Assistance	Project Assistance Excellent	Project Assistance Good	Project Assistance Adequate	Project Assistance Poor	Project Assistance Unacceptable	Project Assistance N/A
Timely Call Backs	Timely Call Backs Excellent	Timely Call Backs Good	Timely Call Backs Adequate	Timely Call Backs Poor	Timely Call Backs Unacceptable	Timely Call Backs N/A
Awareness of Product Specials	Awareness of Product Specials Excellent	Awareness of Product Specials Good	Awareness of Product Specials Adequate	Awareness of Product Specials Poor	Awareness of Product Specials Unacceptable	Awareness of Product Specials N/A

3. Please rate the following aspects of our Service Dept.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Time reaching CSR	*Please rate the following aspects of our Service Dept. Time reaching CSR Excellent	Time reaching CSR Good	Time reaching CSR Adequate	Time reaching CSR Poor	Time reaching CSR Unacceptable	Time reaching CSR N/A
Knowledge of CSR	Knowledge of CSR Excellent	Knowledge of CSR Good	Knowledge of CSR Adequate	Knowledge of CSR Poor	Knowledge of CSR Unacceptable	Knowledge of CSR N/A
Repair Turnaround	Repair Turnaround Excellent	Repair Turnaround Good	Repair Turnaround Adequate	Repair Turnaround Poor	Repair Turnaround Unacceptable	Repair Turnaround N/A
Follow Up if needed	Follow Up if needed Excellent	Follow Up if needed Good	Follow Up if needed Adequate	Follow Up if needed Poor	Follow Up if needed Unacceptable	Follow Up if needed N/A

4. What level of confidence do you have in us to deliver the products and services that you require?

What level of confidence do you have in us to deliver the products and services that you require? Complete

A lot

Some

Little

None

5. Has your company been contacted by your EnGenius Territory Manager?

Has your company been contacted by your EnGenius Territory Manager? Yes

Inside Sales

Not Sure

6. What EnGenius programs are you aware of?

What EnGenius programs are you aware of? EnPower Elite Dealer

VIP Warranty

EMP Warranty

Competitors Trade Up

Deal Registration

7. Over the last 6 months which EnGenius products have you sold?

Over the last 6 months which EnGenius products have you sold? FreeStyl 1

DuraFon 1X

DuraFon 4X

DuraFon PRO

PowerGear WiFi

8. Over the last 12 months how much DuraFon product have you purchased?

Over the last 12 months how much DuraFon product have you purchased? below $500

$501 - $5000

$5001 - $10,000

Over $10,000

9. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

EnGenius Satisfaction Survey

How Are We Doing?