Bloor Fitness & Boxing- Member Survey II

 

1. Which Bloor Fitness Location do you use?

Which Bloor Fitness Location do you use?   Dundas St. only Dupont St. only Both Locations

Other (please specify)

2. What was Most Important to you when you were checking out health clubs?

What was Most Important to you when you were checking out health clubs?   A club that helps Me get results Great Customer Service Convenient to home or work Wide selection of Equipment Price of Membership No Hassles (Contracts, Parking, Crowded Etc)

3. When you first started looking for a Health Club, where did you look first?

	Ask a friend or relative	Phone Book	Newspaper	Internet/ Websites	Visit clubs
1st	*When you first started looking for a Health Club, where did you look first? 1st Ask a friend or relative	1st Phone Book	1st Newspaper	1st Internet/ Websites	1st Visit clubs
2nd	2nd Ask a friend or relative	2nd Phone Book	2nd Newspaper	2nd Internet/ Websites	2nd Visit clubs
3rd	3rd Ask a friend or relative	3rd Phone Book	3rd Newspaper	3rd Internet/ Websites	3rd Visit clubs
4th	4th Ask a friend or relative	4th Phone Book	4th Newspaper	4th Internet/ Websites	4th Visit clubs
5th	5th Ask a friend or relative	5th Phone Book	5th Newspaper	5th Internet/ Websites	5th Visit clubs

4. How far are you from Dundas St. location?

	Less than 1 mile	1-5 miles	More than 5 miles
Home	*How far are you from Dundas St. location? Home Less than 1 mile	Home 1-5 miles	Home More than 5 miles
Work	Work Less than 1 mile	Work 1-5 miles	Work More than 5 miles

5. How far are you from Dupont St. Location?

	Less than 1 mile	1-5 miles	More than 5 miles
Home	*How far are you from Dupont St. Location? Home Less than 1 mile	Home 1-5 miles	Home More than 5 miles
Work	Work Less than 1 mile	Work 1-5 miles	Work More than 5 miles

6. When searching for a Health Club, would you rather get more information by;

When searching for a Health Club, would you rather get more information by;   Coming in and speaking to the sales rep Calling in to get your questions answered Visiting a Website to learn more Reading Literature from the club

7. How long were you thinking about health and fitness before you joined our health club?

How long were you thinking about health and fitness before you joined our health club?   1 Week

2 Weeks

3 Weeks

1 Month

2 Months

3 Months or more

8. Other than ours, how many Clubs have you belonged to in the last 10 years?

Other than ours, how many Clubs have you belonged to in the last 10 years?   0 1 2 3 4 or more

9. How would you describe the appearance of the club, equipment, and staff.

How would you describe the appearance of the club, equipment, and staff.   Clean, cutting edge and professional Good, gets the job done and helpful Average, worn and they’re around Dirty, out dated and never there for you

10. How do you rate our cleanliness?

How do you rate our cleanliness?   Excellent – Spotless Fine – Always seems clean Poor – Clean this place

11. How would you rate our staff and customer service?

How would you rate our staff and customer service?   Excellent – You have the best staff ever Very Good – Everyone cares Fine – Everyone does their job Needs Work – I need more help Poor – Change your people

12. How do we stack up to your expectations?

How do we stack up to your expectations?   I should have joined years ago More than expected As Promised Below Expectations

13. What do you like MOST about this club?

What do you like MOST about this club?   The friendly, caring staff The classes The equipment The size The atmosphere The price

14. What would you change about our health club to make it better?

What would you change about our health club to make it better?   The size The number of classes The hours The price Better/More equipment More attentive staff

Other (please specify)

15. What is your motivation for working out?

	Critical to me	Important	Not a big deal
to gain muscle	*What is your motivation for working out? to gain muscle Critical to me	to gain muscle Important	to gain muscle Not a big deal
to gain strength	to gain strength Critical to me	to gain strength Important	to gain strength Not a big deal
to lose weight	to lose weight Critical to me	to lose weight Important	to lose weight Not a big deal
to get an all over body workout	to get an all over body workout Critical to me	to get an all over body workout Important	to get an all over body workout Not a big deal
to learn how to work out properly	to learn how to work out properly Critical to me	to learn how to work out properly Important	to learn how to work out properly Not a big deal
to get in shape	to get in shape Critical to me	to get in shape Important	to get in shape Not a big deal
to stay in shape	to stay in shape Critical to me	to stay in shape Important	to stay in shape Not a big deal
to address health concerns	to address health concerns Critical to me	to address health concerns Important	to address health concerns Not a big deal
to meet new people	to meet new people Critical to me	to meet new people Important	to meet new people Not a big deal
to have fun	to have fun Critical to me	to have fun Important	to have fun Not a big deal

Other (please specify)

16. How many times a week do you work out with us? (on average)

How many times a week do you work out with us? (on average)   Not enough

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2

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5

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7

17. Have you used our Personal Training?

Have you used our Personal Training?   No, I’m good on my own No, but I should No, but I’m thinking about it Yes Yes, I can’t do as well on my own

18. Have you tried boxing at Bloor?

Have you tried boxing at Bloor?   No- I'm not interested. No, but I'm thinking about it. No, but I should.

Yes (please comment on experience)

19. Have you tried Muay Thai?

Have you tried Muay Thai?   No- I'm not interested. No, but I'm thinking about it. No, but I should.

Yes (please comment on experience)

*

20. In your own words, tell us what you think about our clubs. Your honesty is both anonymous and appreciated.

In your own words, tell us what you think about our clubs. Your honesty is both anonymous and appreciated.

21. Do want to be notified of promotions or club news via e-mail? (If so, insert email address below)

Do want to be notified of promotions or club news via e-mail? (If so, insert email address below)