Exit this survey Customer Satisfaction Survey 2010 1. Section One - General Question Title * 1. What do you perceive the role of the Resource & Information Service to be? Question Title * 2. Do you think the Resource & Information Service is successful in fulfilling this role? Yes No Don't Know Question Title * 3. What could we do to fulfil this role better? Question Title * 4. Are you aware that the Resource & Information Service operates a free Auckland-based lending library? Yes No Question Title * 5. What could we do to improve the library? Question Title * 6. Are you aware that our staff can help answer your questions and/or refer you to appropriate services? Yes No Question Title * 7. What could we do to improve this information service? Question Title * 8. Are you aware that you can obtain free resources? Yes No Question Title * 9. What could we do to improve this resource service? Question Title * 10. How did you first find out about us? Internet search Mental Health Foundation website Online social networking E-Bulletin Community Mental Health service Your GP Hospital Service Magazine Newspaper Pamphlet Public Library Radio Secondary school Tertiary institution Citizens Advice Bureaux Friends/Family Work Colleague Other (please specify) Question Title * 11. What was the nature of your information or resource request? Work related Study related For yourself To help a family member or friend Other (please spcificy) Question Title * 12. If work related, what is your occupation and which organisation do you work for? Question Title * 13. If study related, what course is it for, and at what institution? Question Title * 14. What made you choose the Mental Health Foundation Resource & Information Service over any other information service? Question Title * 15. How did you contact the Resource & Information Service? Visited in person Telephone Website Email Post Fax Other (please specify) Next
