Personal Injury Claims Survey

1. How do you find and choose a personal injury claims management company

The purpose of this questionnaire is to find out how and why you choose a claims management company to help you make a personal injury claim.

The survey only takes a few minutes to complete and your feedback will really help claims.com develop the best possible type of service.

All you answers will treated confidentially and thank you for taking part

The claims.com marketing team.

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1. To get going, please could you just tell us whether you are male or female

To get going, please could you just tell us whether you are male or female Female

Male

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2. How do you currently find a personal injury claims management company (you can select multiple answers)

How do you currently find a personal injury claims management company (you can select multiple answers) I use an internet search engine e.g. google

I search an independent review site

I ask friends, family and work colleagues

I use the Citizens Advice Bureau

I use a directory e.g. Yellow Pages

I use a solicitor comparison site

I use TV and newspaper adverts

Other (please specify)

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3. What type of personal injury were you intending to claim for?

What type of personal injury were you intending to claim for? Car accident

Holiday accident

Holiday illness

Home accident

Medical negligence

Motorcycle accident

Whiplash

Work-related accident

Other (please specify)

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4. Thinking about the level of service you would expect from a claims management company when making a personal injury claim, please tell us the importance of the following when deciding which company to use (4 = absolutely essential and 1 = couldn't care less)

	Couldn't care less	Not that important	Quite important	Absolutely essential	Not sure
The likely claims success rate of the claims management company for your type of personal injury e.g. 90%	*Thinking about the level of service you would expect from a claims management company when making a personal injury claim, please tell us the importance of the following when deciding which company to use (4 = absolutely essential and 1 = couldn't care less) The likely claims success rate of the claims management company for your type of personal injury e.g. 90% Couldn't care less	The likely claims success rate of the claims management company for your type of personal injury e.g. 90% Not that important	The likely claims success rate of the claims management company for your type of personal injury e.g. 90% Quite important	The likely claims success rate of the claims management company for your type of personal injury e.g. 90% Absolutely essential	The likely claims success rate of the claims management company for your type of personal injury e.g. 90% Not sure
An estimate of how long it will take to process your claim	An estimate of how long it will take to process your claim Couldn't care less	An estimate of how long it will take to process your claim Not that important	An estimate of how long it will take to process your claim Quite important	An estimate of how long it will take to process your claim Absolutely essential	An estimate of how long it will take to process your claim Not sure
The claims management company specialise in dealing with your type of claim	The claims management company specialise in dealing with your type of claim Couldn't care less	The claims management company specialise in dealing with your type of claim Not that important	The claims management company specialise in dealing with your type of claim Quite important	The claims management company specialise in dealing with your type of claim Absolutely essential	The claims management company specialise in dealing with your type of claim Not sure
The ability to compare solicitors based on customer ratings of their service	The ability to compare solicitors based on customer ratings of their service Couldn't care less	The ability to compare solicitors based on customer ratings of their service Not that important	The ability to compare solicitors based on customer ratings of their service Quite important	The ability to compare solicitors based on customer ratings of their service Absolutely essential	The ability to compare solicitors based on customer ratings of their service Not sure
A wide choice of local personal injury solicitors	A wide choice of local personal injury solicitors Couldn't care less	A wide choice of local personal injury solicitors Not that important	A wide choice of local personal injury solicitors Quite important	A wide choice of local personal injury solicitors Absolutely essential	A wide choice of local personal injury solicitors Not sure
The ability to speak to a claims expert for free straight away	The ability to speak to a claims expert for free straight away Couldn't care less	The ability to speak to a claims expert for free straight away Not that important	The ability to speak to a claims expert for free straight away Quite important	The ability to speak to a claims expert for free straight away Absolutely essential	The ability to speak to a claims expert for free straight away Not sure
An estimate of the likely costs if you win or lose your claim	An estimate of the likely costs if you win or lose your claim Couldn't care less	An estimate of the likely costs if you win or lose your claim Not that important	An estimate of the likely costs if you win or lose your claim Quite important	An estimate of the likely costs if you win or lose your claim Absolutely essential	An estimate of the likely costs if you win or lose your claim Not sure
The ability to directly contact previous customers with similar claims	The ability to directly contact previous customers with similar claims Couldn't care less	The ability to directly contact previous customers with similar claims Not that important	The ability to directly contact previous customers with similar claims Quite important	The ability to directly contact previous customers with similar claims Absolutely essential	The ability to directly contact previous customers with similar claims Not sure
The claims management company operates a 'no win, no fee' service	The claims management company operates a 'no win, no fee' service Couldn't care less	The claims management company operates a 'no win, no fee' service Not that important	The claims management company operates a 'no win, no fee' service Quite important	The claims management company operates a 'no win, no fee' service Absolutely essential	The claims management company operates a 'no win, no fee' service Not sure
The reputation of the claims management company	The reputation of the claims management company Couldn't care less	The reputation of the claims management company Not that important	The reputation of the claims management company Quite important	The reputation of the claims management company Absolutely essential	The reputation of the claims management company Not sure
The claims management company is not tied to one firm of solicitors	The claims management company is not tied to one firm of solicitors Couldn't care less	The claims management company is not tied to one firm of solicitors Not that important	The claims management company is not tied to one firm of solicitors Quite important	The claims management company is not tied to one firm of solicitors Absolutely essential	The claims management company is not tied to one firm of solicitors Not sure
Knowing the fees the claims management company will receive for referring me to a solicitor	Knowing the fees the claims management company will receive for referring me to a solicitor Couldn't care less	Knowing the fees the claims management company will receive for referring me to a solicitor Not that important	Knowing the fees the claims management company will receive for referring me to a solicitor Quite important	Knowing the fees the claims management company will receive for referring me to a solicitor Absolutely essential	Knowing the fees the claims management company will receive for referring me to a solicitor Not sure
The ability to read feedback and testimonials from previous customers with similar claims	The ability to read feedback and testimonials from previous customers with similar claims Couldn't care less	The ability to read feedback and testimonials from previous customers with similar claims Not that important	The ability to read feedback and testimonials from previous customers with similar claims Quite important	The ability to read feedback and testimonials from previous customers with similar claims Absolutely essential	The ability to read feedback and testimonials from previous customers with similar claims Not sure
The likely compensation amount for your type of personal injury	The likely compensation amount for your type of personal injury Couldn't care less	The likely compensation amount for your type of personal injury Not that important	The likely compensation amount for your type of personal injury Quite important	The likely compensation amount for your type of personal injury Absolutely essential	The likely compensation amount for your type of personal injury Not sure

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5. On a scale of 1 to 5 where 1 = completely disagree and 5 = completely agree, please tell us whether agree and or disagree with the following statements

	Completely disagree	Disagree	Neither agree or disagree	Agree	Completely agree	Not sure
I found it really easy to find and choose the right claims management company to handle my personal injury claim	*On a scale of 1 to 5 where 1 = completely disagree and 5 = completely agree, please tell us whether agree and or disagree with the following statements I found it really easy to find and choose the right claims management company to handle my personal injury claim Completely disagree	I found it really easy to find and choose the right claims management company to handle my personal injury claim Disagree	I found it really easy to find and choose the right claims management company to handle my personal injury claim Neither agree or disagree	I found it really easy to find and choose the right claims management company to handle my personal injury claim Agree	I found it really easy to find and choose the right claims management company to handle my personal injury claim Completely agree	I found it really easy to find and choose the right claims management company to handle my personal injury claim Not sure
I don't trust claims management companies	I don't trust claims management companies Completely disagree	I don't trust claims management companies Disagree	I don't trust claims management companies Neither agree or disagree	I don't trust claims management companies Agree	I don't trust claims management companies Completely agree	I don't trust claims management companies Not sure
Claims management companies are only interested in earning referral fees	Claims management companies are only interested in earning referral fees Completely disagree	Claims management companies are only interested in earning referral fees Disagree	Claims management companies are only interested in earning referral fees Neither agree or disagree	Claims management companies are only interested in earning referral fees Agree	Claims management companies are only interested in earning referral fees Completely agree	Claims management companies are only interested in earning referral fees Not sure
I prefer to deal directly with a solicitor rather than deal via a claims management company	I prefer to deal directly with a solicitor rather than deal via a claims management company Completely disagree	I prefer to deal directly with a solicitor rather than deal via a claims management company Disagree	I prefer to deal directly with a solicitor rather than deal via a claims management company Neither agree or disagree	I prefer to deal directly with a solicitor rather than deal via a claims management company Agree	I prefer to deal directly with a solicitor rather than deal via a claims management company Completely agree	I prefer to deal directly with a solicitor rather than deal via a claims management company Not sure
I am completely satisfied with the service I received from my chosen claims management company	I am completely satisfied with the service I received from my chosen claims management company Completely disagree	I am completely satisfied with the service I received from my chosen claims management company Disagree	I am completely satisfied with the service I received from my chosen claims management company Neither agree or disagree	I am completely satisfied with the service I received from my chosen claims management company Agree	I am completely satisfied with the service I received from my chosen claims management company Completely agree	I am completely satisfied with the service I received from my chosen claims management company Not sure
I always shop around before I choose a claims management company	I always shop around before I choose a claims management company Completely disagree	I always shop around before I choose a claims management company Disagree	I always shop around before I choose a claims management company Neither agree or disagree	I always shop around before I choose a claims management company Agree	I always shop around before I choose a claims management company Completely agree	I always shop around before I choose a claims management company Not sure

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6. How many claims management companies do you contact before deciding who to use?

How many claims management companies do you contact before deciding who to use? 1

5 or more

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7. How would you prefer to contact the claims management company (choose as many options as you like)

How would you prefer to contact the claims management company (choose as many options as you like) Email

Face to face

Live chat

Phone

Other (please specify)

8. Finally what is the one big change would you make to the claims.com service to make it remarkable and worth recommending to your friends and family

Finally what is the one big change would you make to the claims.com service to make it remarkable and worth recommending to your friends and family

Personal Injury Claims SurveyExit this survey

1. How do you find and choose a personal injury claims management company

*1. To get going, please could you just tell us whether you are male or female

*2. How do you currently find a personal injury claims management company (you can select multiple answers)

*3. What type of personal injury were you intending to claim for?

*4. Thinking about the level of service you would expect from a claims management company when making a personal injury claim, please tell us the importance of the following when deciding which company to use (4 = absolutely essential and 1 = couldn't care less)

*5. On a scale of 1 to 5 where 1 = completely disagree and 5 = completely agree, please tell us whether agree and or disagree with the following statements

*6. How many claims management companies do you contact before deciding who to use?

*7. How would you prefer to contact the claims management company (choose as many options as you like)

8. Finally what is the one big change would you make to the claims.com service to make it remarkable and worth recommending to your friends and family

Personal Injury Claims Survey
Exit this survey

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1. To get going, please could you just tell us whether you are male or female

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2. How do you currently find a personal injury claims management company (you can select multiple answers)

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3. What type of personal injury were you intending to claim for?

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4. Thinking about the level of service you would expect from a claims management company when making a personal injury claim, please tell us the importance of the following when deciding which company to use (4 = absolutely essential and 1 = couldn't care less)

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5. On a scale of 1 to 5 where 1 = completely disagree and 5 = completely agree, please tell us whether agree and or disagree with the following statements

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6. How many claims management companies do you contact before deciding who to use?

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7. How would you prefer to contact the claims management company (choose as many options as you like)