VoIP Survey

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Computing and Communications is looking for user feedback with regard to the VoIP telephone system. Information gathered from this survey will be used to determine requirements for upgrades to the current system. You may forward this to any person in your department that you feel would make a worthwhile contribution. If you have any questions, please contact the Service Desk at help@mun.ca.
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1. How satisfied are you overall with MUN's VoIP Telephone system? Select the appropriate response.
2. Would you be interested in availing of additional training sessions on the VoIP system?
3. Please rate (1 being the most useful) how beneficial the following new features would be to you.
1 (Most Useful)2345 (Least Useful)
Unified Messaging (Voicemail/Fax messages sent to email)
Single Number Reach (Callers reach VoIP set and cellular by dialing one number)
Conferencing Service
Incoming Call Management Software
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4. Are there any other features currently unavailable that you would like to see added?
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5. Are you satisfied with the models of VoIP phones currently available to MUN?
6. Would a Softphone (software on your laptop that enables it to function as a telephone) be beneficial to your current position?
7. Would a VoIP wireless handset be beneficial in your work environment?
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8. Are you satisfied with the problem resolution process currently in place?
9. Do you expect your VoIP telephone requirements to increase in the next year?
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10. Before this survey were you aware of the Computing and Communications website for VoIP Phone Services http://www.mun.ca/cc/services/phoneservices/MTS/index.php?
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