Mulwala Ski Club Member Survey
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Your responses to this survey will help define the future of the Club.
1
. Are you
Are you
male
female
2
. What age group are you in?
What age group are you in?
18 - 29yrs
30 - 39yrs
40 - 49yrs
50 - 59yrs
60 - 69yrs
70+
3
. Which Membership Category are you
Which Membership Category are you
Visitor
Member - # of years?
4
. What is your residential postcode?
What is your residential postcode?
ZIP/Postal Code:
5
. Transport – how do you travel to the Club:
Transport – how do you travel to the Club:
Car
Bus
Taxi
Walk
Club Courtesy Bus
Other (please specify)
6
. What are the main reasons for visiting the Club?
What are the main reasons for visiting the Club?
Gaming
Bingo
Dining
Entertainment
Social
Atmosphere
Facilities
Service
Promotions
Other (please specify)
7
. On average how often do you visit the club?
On average how often do you visit the club?
Every day
1-3 times a week
4- 6 times a week
1 a month
1-3 times a month
4- 6 times a month
1 a year
1-3 times a year
4- 6 times a year
Other (please specify)
8
. When you visit the Club do you mostly visit with friends or alone?
When you visit the Club do you mostly visit with friends or alone?
With friends
Alone
As a couple
With Family
Tour or Group
Business group
Other (please specify)
9
. Please rate the areas of the club that you use the most
indicating your level of satisfaction for the FACILITIES and SERVICE in those areas.
Service
Facilities
Golden Inn Restaurant
very poor
poor
average
good
excellent
Please rate the areas of the club that you use the most indicating your level of satisfaction for the FACILITIES and SERVICE in those areas. Golden Inn Restaurant Service
very poor
poor
average
good
excellent
Facilities
La Porchetta Restaurant
very poor
poor
average
good
excellent
La Porchetta Restaurant Service
very poor
poor
average
good
excellent
Facilities
Main Bar
very poor
poor
average
good
excellent
Main Bar Service
very poor
poor
average
good
excellent
Facilities
La Porchetta Bar
very poor
poor
average
good
excellent
La Porchetta Bar Service
very poor
poor
average
good
excellent
Facilities
Cocktail Bar
very poor
poor
average
good
excellent
Cocktail Bar Service
very poor
poor
average
good
excellent
Facilities
Bingo
very poor
poor
average
good
excellent
Bingo Service
very poor
poor
average
good
excellent
Facilities
Gaming Area
very poor
poor
average
good
excellent
Gaming Area Service
very poor
poor
average
good
excellent
Facilities
Fireplace Lounge
very poor
poor
average
good
excellent
Fireplace Lounge Service
very poor
poor
average
good
excellent
Facilities
TAB/Keno
very poor
poor
average
good
excellent
TAB/Keno Service
very poor
poor
average
good
excellent
Facilities
Reception
very poor
poor
average
good
excellent
Reception Service
very poor
poor
average
good
excellent
Facilities
Coffee Shop
very poor
poor
average
good
excellent
Coffee Shop Service
very poor
poor
average
good
excellent
Facilities
Kids Area
very poor
poor
average
good
excellent
Kids Area Service
very poor
poor
average
good
excellent
Facilities
Promotions
very poor
poor
average
good
excellent
Promotions Service
very poor
poor
average
good
excellent
Facilities
Entertainment
very poor
poor
average
good
excellent
Entertainment Service
very poor
poor
average
good
excellent
Facilities
Organised Functions
very poor
poor
average
good
excellent
Organised Functions Service
very poor
poor
average
good
excellent
Facilities
Cashiers Box
very poor
poor
average
good
excellent
Cashiers Box Service
very poor
poor
average
good
excellent
Facilities
do you have a comment?
10
. Which sources do you use to find out about Club activities?
Which sources do you use to find out about Club activities?
Club brochure
newspaper
radio
flyers/posters in the Club
Internet Site
Letter box drop
word of mouth
TV
Other (please specify)
11
. What attracts you to other Clubs? Please feel free to name.
What attracts you to other Clubs? Please feel free to name.
12
. How would you rate the following general items in the Club?
poor
fair
average
good
excellent
Customer Service
*
How would you rate the following general items in the Club? Customer Service poor
Customer Service fair
Customer Service average
Customer Service good
Customer Service excellent
Cleanliness
Cleanliness poor
Cleanliness fair
Cleanliness average
Cleanliness good
Cleanliness excellent
Variety of Entertainment
Variety of Entertainment poor
Variety of Entertainment fair
Variety of Entertainment average
Variety of Entertainment good
Variety of Entertainment excellent
Appearance
Appearance poor
Appearance fair
Appearance average
Appearance good
Appearance excellent
Internet Marketing
Internet Marketing poor
Internet Marketing fair
Internet Marketing average
Internet Marketing good
Internet Marketing excellent
View
View poor
View fair
View average
View good
View excellent
Safe/Comfortable Venue
Safe/Comfortable Venue poor
Safe/Comfortable Venue fair
Safe/Comfortable Venue average
Safe/Comfortable Venue good
Safe/Comfortable Venue excellent
Atmosphere
Atmosphere poor
Atmosphere fair
Atmosphere average
Atmosphere good
Atmosphere excellent
Events
Events poor
Events fair
Events average
Events good
Events excellent
Ski Shows
Ski Shows poor
Ski Shows fair
Ski Shows average
Ski Shows good
Ski Shows excellent
Freestyle Expo
Freestyle Expo poor
Freestyle Expo fair
Freestyle Expo average
Freestyle Expo good
Freestyle Expo excellent
Entry to the club
Entry to the club poor
Entry to the club fair
Entry to the club average
Entry to the club good
Entry to the club excellent
Staff knowledge on club issues/promotions
Staff knowledge on club issues/promotions poor
Staff knowledge on club issues/promotions fair
Staff knowledge on club issues/promotions average
Staff knowledge on club issues/promotions good
Staff knowledge on club issues/promotions excellent
do you have a comment?
13
. Is there an area of the club that you feel needs improvement in either facilities or service?
Is there an area of the club that you feel needs improvement in either facilities or service?
14
. What facilities would you like to see incorporated at the Club in the future?
What facilities would you like to see incorporated at the Club in the future?
15
. Please provide contact details if you would like to be in the prize draw for a dinner for two to the value of $100 in either of our restaurants.
Please provide contact details if you would like to be in the prize draw for a dinner for two to the value of $100 in either of our restaurants.
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