Mulwala Ski Club Member Survey

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Your responses to this survey will help define the future of the Club.

Question Title

* 1. Are you

male

female

Question Title

* 2. What age group are you in?

18 - 29yrs

30 - 39yrs

40 - 49yrs

50 - 59yrs

60 - 69yrs

70+

Question Title

* 3. Which Membership Category are you

Visitor

Member - # of years?

Question Title

* 4. What is your residential postcode?

ZIP/Postal Code:

Question Title

* 5. Transport – how do you travel to the Club:

Car

Bus

Taxi

Walk

Club Courtesy Bus

Other (please specify)

Question Title

* 6. What are the main reasons for visiting the Club?

Gaming

Bingo

Dining

Entertainment

Social

Atmosphere

Facilities

Service

Promotions

Other (please specify)

Question Title

* 7. On average how often do you visit the club?

Every day

1-3 times a week

4- 6 times a week

1 a month

1-3 times a month

4- 6 times a month

1 a year

1-3 times a year

4- 6 times a year

Other (please specify)

Question Title

* 8. When you visit the Club do you mostly visit with friends or alone?

With friends

Alone

As a couple

With Family

Tour or Group

Business group

Other (please specify)

Question Title

* 9. Please rate the areas of the club that you use the most
indicating your level of satisfaction for the FACILITIES and SERVICE in those areas.

	Service	Facilities
Golden Inn Restaurant	Golden Inn Restaurant Service menu	Golden Inn Restaurant Facilities menu
La Porchetta Restaurant	La Porchetta Restaurant Service menu	La Porchetta Restaurant Facilities menu
Main Bar	Main Bar Service menu	Main Bar Facilities menu
La Porchetta Bar	La Porchetta Bar Service menu	La Porchetta Bar Facilities menu
Cocktail Bar	Cocktail Bar Service menu	Cocktail Bar Facilities menu
Bingo	Bingo Service menu	Bingo Facilities menu
Gaming Area	Gaming Area Service menu	Gaming Area Facilities menu
Fireplace Lounge	Fireplace Lounge Service menu	Fireplace Lounge Facilities menu
TAB/Keno	TAB/Keno Service menu	TAB/Keno Facilities menu
Reception	Reception Service menu	Reception Facilities menu
Coffee Shop	Coffee Shop Service menu	Coffee Shop Facilities menu
Kids Area	Kids Area Service menu	Kids Area Facilities menu
Promotions	Promotions Service menu	Promotions Facilities menu
Entertainment	Entertainment Service menu	Entertainment Facilities menu
Organised Functions	Organised Functions Service menu	Organised Functions Facilities menu
Cashiers Box	Cashiers Box Service menu	Cashiers Box Facilities menu

do you have a comment?

Question Title

* 10. Which sources do you use to find out about Club activities?

Club brochure

newspaper

radio

flyers/posters in the Club

Internet Site

Letter box drop

word of mouth

Other (please specify)

Question Title

* 11. What attracts you to other Clubs? Please feel free to name.

Question Title

* 12. How would you rate the following general items in the Club?

	poor	fair	average	good	excellent
Customer Service	Customer Service poor	Customer Service fair	Customer Service average	Customer Service good	Customer Service excellent
Cleanliness	Cleanliness poor	Cleanliness fair	Cleanliness average	Cleanliness good	Cleanliness excellent
Variety of Entertainment	Variety of Entertainment poor	Variety of Entertainment fair	Variety of Entertainment average	Variety of Entertainment good	Variety of Entertainment excellent
Appearance	Appearance poor	Appearance fair	Appearance average	Appearance good	Appearance excellent
Internet Marketing	Internet Marketing poor	Internet Marketing fair	Internet Marketing average	Internet Marketing good	Internet Marketing excellent
View	View poor	View fair	View average	View good	View excellent
Safe/Comfortable Venue	Safe/Comfortable Venue poor	Safe/Comfortable Venue fair	Safe/Comfortable Venue average	Safe/Comfortable Venue good	Safe/Comfortable Venue excellent
Atmosphere	Atmosphere poor	Atmosphere fair	Atmosphere average	Atmosphere good	Atmosphere excellent
Events	Events poor	Events fair	Events average	Events good	Events excellent
Ski Shows	Ski Shows poor	Ski Shows fair	Ski Shows average	Ski Shows good	Ski Shows excellent
Freestyle Expo	Freestyle Expo poor	Freestyle Expo fair	Freestyle Expo average	Freestyle Expo good	Freestyle Expo excellent
Entry to the club	Entry to the club poor	Entry to the club fair	Entry to the club average	Entry to the club good	Entry to the club excellent
Staff knowledge on club issues/promotions	Staff knowledge on club issues/promotions poor	Staff knowledge on club issues/promotions fair	Staff knowledge on club issues/promotions average	Staff knowledge on club issues/promotions good	Staff knowledge on club issues/promotions excellent

do you have a comment?

Mulwala Ski Club Member Survey

.

Question Title

* 1. Are you

Question Title

* 2. What age group are you in?

Question Title

* 3. Which Membership Category are you

Question Title

* 4. What is your residential postcode?

Question Title

* 5. Transport – how do you travel to the Club:

Question Title

* 6. What are the main reasons for visiting the Club?

Question Title

* 7. On average how often do you visit the club?

Question Title

* 8. When you visit the Club do you mostly visit with friends or alone?

Question Title

* 9. Please rate the areas of the club that you use the most
indicating your level of satisfaction for the FACILITIES and SERVICE in those areas.

Question Title

* 10. Which sources do you use to find out about Club activities?

Question Title

* 11. What attracts you to other Clubs? Please feel free to name.

Question Title

* 12. How would you rate the following general items in the Club?

Question Title

* 13. Is there an area of the club that you feel needs improvement in either facilities or service?

Question Title

* 14. What facilities would you like to see incorporated at the Club in the future?

Question Title

* 15. Please provide contact details if you would like to be in the prize draw for a dinner for two to the value of $100 in either of our restaurants.

Question Title

* 1. Are you

Question Title

* 2. What age group are you in?

Question Title

* 3. Which Membership Category are you

Question Title

* 4. What is your residential postcode?

Question Title

* 5. Transport – how do you travel to the Club:

Question Title

* 6. What are the main reasons for visiting the Club?

Question Title

* 7. On average how often do you visit the club?

Question Title

* 8. When you visit the Club do you mostly visit with friends or alone?

Question Title

* 9. Please rate the areas of the club that you use the most indicating your level of satisfaction for the FACILITIES and SERVICE in those areas.

Question Title

* 10. Which sources do you use to find out about Club activities?

Question Title

* 11. What attracts you to other Clubs? Please feel free to name.

Question Title

* 12. How would you rate the following general items in the Club?

Question Title

* 13. Is there an area of the club that you feel needs improvement in either facilities or service?

Question Title

* 14. What facilities would you like to see incorporated at the Club in the future?

Question Title

* 15. Please provide contact details if you would like to be in the prize draw for a dinner for two to the value of $100 in either of our restaurants.

* 9. Please rate the areas of the club that you use the most
indicating your level of satisfaction for the FACILITIES and SERVICE in those areas.