Aquatic Facility Customer Satisfaction Survey

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1. Which facility are you completing this survey for?

Which facility are you completing this survey for?   Northside Aquatics Facility Southside Aquatics Facility Holmberg Pool Liberty Lake

What was the date of your visit?

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2. How often do you visit this facility?

How often do you visit this facility?   Every day Very Often (3-6 times per week) Often (1-2 times per week) Rarely (1-2 times per month) Very Rarely (1-2 times per season)

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3. Which activities does your family participate in when they visit the site?
(Check all that apply)

Which activities does your family participate in when they visit the site? (Check all that apply)   Swimming Lessons Swim Team (Holmberg Only) Daytime Public Swimming Lap Swim (Holmberg Only) Swim and a Movie Hiking (Liberty Lake) Camping (Liberty Lake) Fishing (Liberty Lake)

Other (please specify)

4. How fair do you feel the price of admission is for the amenities provided?

How fair do you feel the price of admission is for the amenities provided?   Very Fair Fair Neutral Unfair Very Unfair

5. How do you feel about the hours of operation at this site?
(Check all that apply)

How do you feel about the hours of operation at this site? (Check all that apply)   Hours Are Sufficient Site Should Be Open Earlier Site Should Be Open Later Site Should Be Open Weekends (Holmberg Only)

6. How would you rate the cleanliness of the aquatic site?

How would you rate the cleanliness of the aquatic site?   Exceptional Above Average Average Below Average Poor

If you were dissatisfied with the cleanliness, what can we do better?

7. How was the staff's customer service during your visit? (Please select one option for each, the Concessions/Cashiers and the Lifeguards)

How was the staff's customer service during your visit? (Please select one option for each, the Concessions/Cashiers and the Lifeguards)   Concessions/Cashiers Were Great Concessions/Cashiers Were Average Concessions/Cashiers Were Poor Lifeguards Were Great Lifeguards Were Average Lifeguards Were Poor

If you were dissatisfied with the service you received, please explain the issue.

8. Did the lifeguards ensure the facility was a safe environment for everyone?

Did the lifeguards ensure the facility was a safe environment for everyone?   Yes Somewhat No

Please explain if you noticed something in particular.

9. If there are concessions at this site, how would you rate the quality and selection of the food offered? (Please select one option for each, the quality and the selection)

If there are concessions at this site, how would you rate the quality and selection of the food offered? (Please select one option for each, the quality and the selection)   Quality Is Great Quality Is Average Quality Is Poor Selection Is Great Selection Is Average Selection Is Poor

Add a comment.

10. What was your overall impression of the facility?

What was your overall impression of the facility?   Very Impressed Impressed Neutral Dissatisfied Very Dissatisfied

Any additional comments?