Exit this survey Student Account Services Question Title * 1. When did you receive services from Student Account Services? Please enter approximate time Date Time AM/PM - AM PM Question Title * 2. How did you receive these services? In person Phone Mail Internet Question Title * 3. How satisfied are you with the time it took customer service to answer your question or resolve your issue? Very unhappy Somewhat unhappy Neither happy nor unhappy Somewhat happy Very happy Please rate your satisfaction Please rate your satisfaction Very unhappy Please rate your satisfaction Somewhat unhappy Please rate your satisfaction Neither happy nor unhappy Please rate your satisfaction Somewhat happy Please rate your satisfaction Very happy Question Title * 4. The Student Account Services representative was knowledgeable and easy to understand. Yes No Question Title * 5. The Student Account Services representative was able to handle my problem quickly and to my satisfaction. Yes No Question Title * 6. The Student Account Service representative was courteous and professional. Yes No Question Title * 7. What changes, if any, can we make to improve our customer service department? Question Title * 8. Have you used any of our on-line Student Account Services? Yes No If no, why? Question Title * 9. Do you have any comments you would like to make related to the service you received from our office? Question Title * 10. Do you have any suggestions of on line services you would like to see in the future? Done
