Customer Satisfaction Survey
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1. Customer Satisfaction Survey

 
Salem Housing Authority (SHA) provides core services that benefit the economic development of the community, including housing and social services. We strive to provide quality customer service and appreciate your time in providing us with feedback about your recent service experience.
1. What service describes your reason for contacting SHA?
2. Your method of contacting us?
3. Did you reach the correct staff member?
4. From the date of contact regarding my above inquiry, I received a response within:
5. I was provided information that was easy to understand.
6. How well did our staff address your needs?
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Patiently
Respectfully
Friendly
Knowledgeably
Listened Carefully
7. Useful information about outside resources was provided to me.
8. Overall, I was satisfied with the service provided to me.
9. As our valued customer what advice would you suggest to improve our customer service and/or services that we provide?
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