Vanity Van - Current customer survey

1. Why do you use Vanity Van?

We are constantly looking to improve the services we offer you and are wanting to make some big changes for next season. Thank you for taking a few minutes of your time to help us understand what you want from us as a service. Your feedback is very important to us.

Question Title

* 1. Why do you visit Vanity Van? (please tick all that apply)

Pampering and treating myself

Want to feel glamorous

Its a necessity after camping

Professional set up

Skilled staff

Friendly staff

Promo staff told me about the service

Good value for money

Only service like this on site

Good range of treatments

Its about having fun

Love the brand

Its rained and I feel rubbish!

Its sunny and I want to look good!

Any other reasons ?

Question Title

* 2. How do you prefer to buy from us?

Prebook via our website

Prebook over the phone

Prebook on site

Impulse buy walk into the salon at the event

Speak with one of our promo staff

Mobile service to our tent/camping area

Any suggested improvements you have to the current online booking system and/or the reception system on site?

Question Title

* 3. What would make you want to purchase more from us? (please tick all that apply)

Cheaper prices

Better salon structure

Hot water facilities

Free stuff e.g. goody bags

Prebooking discounts

Customer loyalty discounts

Money off next purchase

Special offers on site

Multiple booking discounts

Discounted retail products of the brands we use

Friendly approachable staff

Longer opening hours

More available slots

Free refreshments

Nicer waiting room

Other (please specify)