Customer Satisfaction Survey
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Satellite Industries, Inc.

	Excellent	Very Good	Good	Fair	Poor	Unacceptable
Knowledge of my needs	Please evaluate your AREA MANAGER Knowledge of my needs Excellent	Knowledge of my needs Very Good	Knowledge of my needs Good	Knowledge of my needs Fair	Knowledge of my needs Poor	Knowledge of my needs Unacceptable
Professionalism	Professionalism Excellent	Professionalism Very Good	Professionalism Good	Professionalism Fair	Professionalism Poor	Professionalism Unacceptable
Responsiveness	Responsiveness Excellent	Responsiveness Very Good	Responsiveness Good	Responsiveness Fair	Responsiveness Poor	Responsiveness Unacceptable
Ease of reaching Area Manager	Ease of reaching Area Manager Excellent	Ease of reaching Area Manager Very Good	Ease of reaching Area Manager Good	Ease of reaching Area Manager Fair	Ease of reaching Area Manager Poor	Ease of reaching Area Manager Unacceptable

Comments:

	Excellent	Very Good	Good	Fair	Poor	Unacceptable
Delivery expectations met	Please rate your PRODUCT QUALITY and DELIVERY: Delivery expectations met Excellent	Delivery expectations met Very Good	Delivery expectations met Good	Delivery expectations met Fair	Delivery expectations met Poor	Delivery expectations met Unacceptable
Quality of product	Quality of product Excellent	Quality of product Very Good	Quality of product Good	Quality of product Fair	Quality of product Poor	Quality of product Unacceptable
Unit assembly quality	Unit assembly quality Excellent	Unit assembly quality Very Good	Unit assembly quality Good	Unit assembly quality Fair	Unit assembly quality Poor	Unit assembly quality Unacceptable
Lead time	Lead time Excellent	Lead time Very Good	Lead time Good	Lead time Fair	Lead time Poor	Lead time Unacceptable
Product pricing	Product pricing Excellent	Product pricing Very Good	Product pricing Good	Product pricing Fair	Product pricing Poor	Product pricing Unacceptable
After sales support & follow-up	After sales support & follow-up Excellent	After sales support & follow-up Very Good	After sales support & follow-up Good	After sales support & follow-up Fair	After sales support & follow-up Poor	After sales support & follow-up Unacceptable

Comments:

	Excellent	Very Good	Good	Fair	Poor	Unacceptable
Accuracy	Once the order was placed, how would you rate the following? Accuracy Excellent	Accuracy Very Good	Accuracy Good	Accuracy Fair	Accuracy Poor	Accuracy Unacceptable
Condition of Product	Condition of Product Excellent	Condition of Product Very Good	Condition of Product Good	Condition of Product Fair	Condition of Product Poor	Condition of Product Unacceptable
Timeliness of Delivery	Timeliness of Delivery Excellent	Timeliness of Delivery Very Good	Timeliness of Delivery Good	Timeliness of Delivery Fair	Timeliness of Delivery Poor	Timeliness of Delivery Unacceptable

Comments:

	Excellent	Very Good	Good	Fair	Poor	Unacceptable
Accuracy	How would you rate INVOICING for the following? Accuracy Excellent	Accuracy Very Good	Accuracy Good	Accuracy Fair	Accuracy Poor	Accuracy Unacceptable
Clarity/Understanding	Clarity/Understanding Excellent	Clarity/Understanding Very Good	Clarity/Understanding Good	Clarity/Understanding Fair	Clarity/Understanding Poor	Clarity/Understanding Unacceptable
On Time/Correct Address	On Time/Correct Address Excellent	On Time/Correct Address Very Good	On Time/Correct Address Good	On Time/Correct Address Fair	On Time/Correct Address Poor	On Time/Correct Address Unacceptable
Resolving Differences if Applicable	Resolving Differences if Applicable Excellent	Resolving Differences if Applicable Very Good	Resolving Differences if Applicable Good	Resolving Differences if Applicable Fair	Resolving Differences if Applicable Poor	Resolving Differences if Applicable Unacceptable

Comments:

	Excellent	Very Good	Good	Fair	Poor	Unacceptable
Customer Service	Please rate your overall satisfaction with Satellite on the following? Customer Service Excellent	Customer Service Very Good	Customer Service Good	Customer Service Fair	Customer Service Poor	Customer Service Unacceptable
Area Manager	Area Manager Excellent	Area Manager Very Good	Area Manager Good	Area Manager Fair	Area Manager Poor	Area Manager Unacceptable
Product Quality	Product Quality Excellent	Product Quality Very Good	Product Quality Good	Product Quality Fair	Product Quality Poor	Product Quality Unacceptable
Delivery	Delivery Excellent	Delivery Very Good	Delivery Good	Delivery Fair	Delivery Poor	Delivery Unacceptable

Comments:

What product was your most recent purchase?

Would you purchase from Satellite again? Yes

Comments:

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