Mowing & Towing, LLC Service Survey

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1. How long have you been a Mowing & Towing, LLC customer?

How long have you been a Mowing & Towing, LLC customer? New customer in 2009 (first year/season)

1-2 years/seasons

3-5 years/seasons

5+ years/seasons

I don't remember

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2. How did you find out about our company? Please check all that apply.

How did you find out about our company? Please check all that apply. Word of mouth/reference (from a friend, family member or neighbor) Saw our truck Newsletter/newspaper ad Internet (Google) Neighborhood sign Flyer delivery	BBB (Better Business Bureau) Craigslist Angie's List I don't remember Other (please specify)
Other (please specify)

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3. What services have Mowing & Towing, LLC performed for you? Please check all that apply.

What services have Mowing & Towing, LLC performed for you? Please check all that apply. Mowing (entire season) Mowing (occasional) Fertilizing Full service leaf removal Curbside leaf removal Bush/tree trimming Bush/tree removal Garden bed maintenance (weeding, bed edging, etc) Mulching Aeration	Seeding Dethatching Lawn Renovation Sod installation Yard cleanup Pop-up drain installation Material delivery Gutter cleaning Snow removal
Other (please specify)

4. Are there services that we don't currently offer that you would like us to?

Are there services that we don't currently offer that you would like us to? Yes (please list below)

Services you would like to see us do:

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5. Are you happy with the service(s) you received from us this past year?

Are you happy with the service(s) you received from us this past year? Always (please explain what was good about our service below) Usually (please explain what was good and what could be improved on below)	Sometimes (please explain what was good and what could be improved on below) Never (please explain how we can improve below)
Comments

6. What is important to you when you are looking for a company to do work at your home? (Please check all that apply.)

What is important to you when you are looking for a company to do work at your home? (Please check all that apply.) Company is licensed

Company is insured

Company is a member of the BBB (Better Business Bureau)

Company is a member of trade organizations related to their field

Company is locally owned

Company is a small business

Company is family owned and/or operated

Company has a website

Other (please specify)

7. When looking for a company to do work in your home, where would you turn to? Please pick your FIRST 3.

When looking for a company to do work in your home, where would you turn to? Please pick your FIRST 3. Angie's List

BBB website

Craigslist

Direct mail coupons (ie Money Mailer, Penny Saver)

Flyer delivery/door hanger

Friends, neighbors or relatives for referral

Google or other search engine

HOA newsletter

Other (please specify below)

Phonebook

Sign on a truck in your neighborhood

Yellow Pages online

Other (please specify)

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8. Do you use online billpay with your bank to pay your Mowing & Towing, LLC bill each month?

Do you use online billpay with your bank to pay your Mowing & Towing, LLC bill each month? Yes

No, I don't want to

No, I didn't know I could

No, I haven't set it up yet but I plan to

9. Currently, we do not offer payment by credit card in an effort to keep our costs low. Would you be willing to pay a 3% convenience fee to pay your monthly invoice by credit card or Paypal?

Currently, we do not offer payment by credit card in an effort to keep our costs low. Would you be willing to pay a 3% convenience fee to pay your monthly invoice by credit card or Paypal? Yes, I would pay the fee to be able to use my credit card Yes, I would pay the fee but I'm happy with the current payment method so the fee isn't necessary	No, I wouldn't pay the fee but I would rather you accepted credit cards No, I wouldn't pay the fee but I'm happy with the current payment method
Comment (optional)

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10. What is your 5 digit zip code?

What is your 5 digit zip code?

Mowing & Towing, LLC Service Survey
Exit this survey

1. Default Section

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1. How long have you been a Mowing & Towing, LLC customer?

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2. How did you find out about our company? Please check all that apply.

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3. What services have Mowing & Towing, LLC performed for you? Please check all that apply.

4. Are there services that we don't currently offer that you would like us to?

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5. Are you happy with the service(s) you received from us this past year?

6. What is important to you when you are looking for a company to do work at your home? (Please check all that apply.)

7. When looking for a company to do work in your home, where would you turn to? Please pick your FIRST 3.

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8. Do you use online billpay with your bank to pay your Mowing & Towing, LLC bill each month?

9. Currently, we do not offer payment by credit card in an effort to keep our costs low. Would you be willing to pay a 3% convenience fee to pay your monthly invoice by credit card or Paypal?

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10. What is your 5 digit zip code?

Mowing & Towing, LLC Service SurveyExit this survey

1. Default Section

*1. How long have you been a Mowing & Towing, LLC customer?

*2. How did you find out about our company? Please check all that apply.

*3. What services have Mowing & Towing, LLC performed for you? Please check all that apply.

4. Are there services that we don't currently offer that you would like us to?

*5. Are you happy with the service(s) you received from us this past year?

6. What is important to you when you are looking for a company to do work at your home? (Please check all that apply.)

7. When looking for a company to do work in your home, where would you turn to? Please pick your FIRST 3.

*8. Do you use online billpay with your bank to pay your Mowing & Towing, LLC bill each month?

9. Currently, we do not offer payment by credit card in an effort to keep our costs low. Would you be willing to pay a 3% convenience fee to pay your monthly invoice by credit card or Paypal?

*10. What is your 5 digit zip code?

Mowing & Towing, LLC Service Survey
Exit this survey

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1. How long have you been a Mowing & Towing, LLC customer?

*
2. How did you find out about our company? Please check all that apply.

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3. What services have Mowing & Towing, LLC performed for you? Please check all that apply.

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5. Are you happy with the service(s) you received from us this past year?

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8. Do you use online billpay with your bank to pay your Mowing & Towing, LLC bill each month?

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10. What is your 5 digit zip code?