LA DOTD Materials & Testing Lab Customer Service Survey

Evaluate your experience with us

The Louisiana Department of Transportation and Development (LA DOTD) Materials and Testing Lab wants to provide you with the best possible service. Your input is vital to our success. Please help us serve you and others better by taking a few minutes to answer the questions below.

Question Title

* 1. What was the nature of your contact with LA DOTD's Materials and Testing Lab?
(Check all that apply)

Information Request

New Product Evaluation

Problem

Question

Sample Submitted

Site Manager Materials (SMM)

Other (please specify)

Question Title

* 2. How did you contact us? (Check all that apply)

In Person

Letter/Fax

Phone

Web Site

Question Title

* 3. Unit Contacted? (Check all that apply)

Asphalt Lab

Automation (SMM)

Cement Lab

Chemical Lab

Environmental Compliance Unit

Equipment Testing Unit

Epoxy Lab

Independent Assurance Lab (IA Lab)

Materials Qualification

Physical Lab (Metal/Concrete)

Plastics Lab (Pipes, Thermo Plastic, Pavement Markers, Joint Salient)

Soil & Aggregates Labs

Question Title

* 4. Please rate each item accordingly.

5 = Strongly Agree; 4 = Agree; 3 = Neutral or Not Applicable; 2 = Disagree; 1 = Strongly disagree

	1	2	3	4	5
Staff was courteous, helpful and professional	Staff was courteous, helpful and professional 1	Staff was courteous, helpful and professional 2	Staff was courteous, helpful and professional 3	Staff was courteous, helpful and professional 4	Staff was courteous, helpful and professional 5
My concern was well received	My concern was well received 1	My concern was well received 2	My concern was well received 3	My concern was well received 4	My concern was well received 5
Staff provided a timely response	Staff provided a timely response 1	Staff provided a timely response 2	Staff provided a timely response 3	Staff provided a timely response 4	Staff provided a timely response 5
Staff provided me with complete, accurate information	Staff provided me with complete, accurate information 1	Staff provided me with complete, accurate information 2	Staff provided me with complete, accurate information 3	Staff provided me with complete, accurate information 4	Staff provided me with complete, accurate information 5
My overall experience was positive	My overall experience was positive 1	My overall experience was positive 2	My overall experience was positive 3	My overall experience was positive 4	My overall experience was positive 5

Question Title

* 5. Please indicate the name(s) of any staff person you would like to commend:

Question Title

* 6. If we fell short of meeting your service expectations, please describe the situation (include the name of the staff person involved and date of incident).

Note: Requires your name and contact information below for possible follow-up

Question Title

* 7. As a result of your recent experience with us, what service related improvements can you recommend?

Question Title

* 8. So that we may respond, please fill in the following information (optional).

Name

Email Address

Street Address

City

State

Zip

Daytime Phone

You may contact us at 225-248-4131 or email us at DOTD-MaterialsLab@LA.GOV

If you would prefer to print out this survey form and mail it directly to the department, please mail to:

DOTD Customer Service
Louisiana Department of Transportation Materials Lab
5080 Florida Blvd
Baton Rouge, LA 70806-4123

Question Title

* 1. What was the nature of your contact with LA DOTD's Materials and Testing Lab? (Check all that apply)

Question Title

* 2. How did you contact us? (Check all that apply)

Question Title

* 3. Unit Contacted? (Check all that apply)

Question Title

* 4. Please rate each item accordingly.5 = Strongly Agree; 4 = Agree; 3 = Neutral or Not Applicable; 2 = Disagree; 1 = Strongly disagree

Question Title

* 5. Please indicate the name(s) of any staff person you would like to commend:

Question Title

* 6. If we fell short of meeting your service expectations, please describe the situation (include the name of the staff person involved and date of incident).Note: Requires your name and contact information below for possible follow-up

Question Title

* 7. As a result of your recent experience with us, what service related improvements can you recommend?

Question Title

* 8. So that we may respond, please fill in the following information (optional).

* 1. What was the nature of your contact with LA DOTD's Materials and Testing Lab?
(Check all that apply)

* 4. Please rate each item accordingly.

5 = Strongly Agree; 4 = Agree; 3 = Neutral or Not Applicable; 2 = Disagree; 1 = Strongly disagree

* 6. If we fell short of meeting your service expectations, please describe the situation (include the name of the staff person involved and date of incident).

Note: Requires your name and contact information below for possible follow-up