Customer Satisfaction Survey
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How Are We Doing?
We're committed to monitoring the quality of the service we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)
1
. Please rate the following aspects of our work.
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Understanding your requirements
*
Please rate the following aspects of our work. Understanding your requirements Excellent
Understanding your requirements Good
Understanding your requirements Adequate
Understanding your requirements Poor
Understanding your requirements Unacceptable
Understanding your requirements N/A
Communicating clearly and effectively
Communicating clearly and effectively Excellent
Communicating clearly and effectively Good
Communicating clearly and effectively Adequate
Communicating clearly and effectively Poor
Communicating clearly and effectively Unacceptable
Communicating clearly and effectively N/A
Keeping you informed of activities
Keeping you informed of activities Excellent
Keeping you informed of activities Good
Keeping you informed of activities Adequate
Keeping you informed of activities Poor
Keeping you informed of activities Unacceptable
Keeping you informed of activities N/A
Keeping you informed of timetables
Keeping you informed of timetables Excellent
Keeping you informed of timetables Good
Keeping you informed of timetables Adequate
Keeping you informed of timetables Poor
Keeping you informed of timetables Unacceptable
Keeping you informed of timetables N/A
Providing value for money
Providing value for money Excellent
Providing value for money Good
Providing value for money Adequate
Providing value for money Poor
Providing value for money Unacceptable
Providing value for money N/A
Responding promptly to problems
Responding promptly to problems Excellent
Responding promptly to problems Good
Responding promptly to problems Adequate
Responding promptly to problems Poor
Responding promptly to problems Unacceptable
Responding promptly to problems N/A
Meeting your expectations
Meeting your expectations Excellent
Meeting your expectations Good
Meeting your expectations Adequate
Meeting your expectations Poor
Meeting your expectations Unacceptable
Meeting your expectations N/A
2
. Overall, how do you rate the quality of the service we provide?
Overall, how do you rate the quality of the service we provide?
Excellent
Good
Adequate
Poor
Unacceptable
3
. What level of confidence do you have in us to deliver a clean and healthy facility for you to swim / exercise in ?
What level of confidence do you have in us to deliver a clean and healthy facility for you to swim / exercise in ?
Complete
A lot
Some
Little
None
4
. Overall, is our performance ...
Overall, is our performance ...
Getting much better?
Getting better?
Staying at about the same level?
Getting worse?
Getting much worse?
5
. Based on our performance, how likely is it that you will use us in the future?
Based on our performance, how likely is it that you will use us in the future?
Certain
Very likely
Somewhat likely
Unlikely
Very unlikely
6
. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.
If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.
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