Satellite Phone Satisfaction Survey
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1
. List your name, company and email address to receive a copy of the results. We'll remove this response before sharing it with others.
List your name, company and email address to receive a copy of the results. We'll remove this response before sharing it with others.
2
. Do you use a satellite phone service ?
Do you use a satellite phone service ?
Yes
No
Considering one
Have used one in the past
Other (please specify)
3
. Which satellite phone service do you use?
Which satellite phone service do you use?
Iridium
Globalstar
Inmarsat
Describe your experience with the systems
4
. How reliable is your company's service?
How reliable is your company's service?
Extremely responsive
Very responsive
Moderately responsive
Slightly responsive
Not at all responsive
Other (please specify)
5
. Which phones do you recommend for backcountry use?
Which phones do you recommend for backcountry use?
6
. Did you buy your service based on price of service or reliability?
Did you buy your service based on price of service or reliability?
Price of service primarily
Reliability and support first then price
Equal weight to both
More to do with the sales and support staff from whom I bought the service
Other
Other (please specify)
7
. How convenient is the service to use and monitor?
How convenient is the service to use and monitor?
Extremely convenient
Very convenient
Moderately convenient
Slightly convenient
Not at all convenient
Other (please specify)
8
. How professional is the company from whom you obtain phones and service?
How professional is the company from whom you obtain phones and service?
Extremely professional -- recommended
Very professional -- recommended
Moderately professional
Slightly professional
Not at all professional
List the company providing you the service
9
. How is your service priced?
How is your service priced?
By blocks of minutes
Packaged with phone rental with charge for additional minutes
Per minute
Monthly plans
Phone card with price per mintue
Other
Comment on company you actually use and compare with previous services
10
. What advice or questions do you have about controlling employees satellite phone use?
What advice or questions do you have about controlling employees satellite phone use?
Specify the types of calls allowed and put a limit on their time with exceptions
Trust them to make the right decisions on phone use
Have them submit phone time as expenses for reimbursement
See other options below
Other (please specify)
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