Language Services Needs - Community Question Title * 1. What is the name of your organization? Question Title * 2. Please provide your contact information below (optional) Name Title Phone Email Question Title * 3. What kind of services do you provide to the community? Child and Family Services Health Services Housing Assistance Immigration Services Job Training / Employment Services Legal Services Social Services / Counseling Other (please specify) Question Title * 4. Do you serve limited English proficient (LEP) clients? (An LEP client is someone who does not speak English well or is not able to communicate effectively in English because English is not the individual's primary language). Yes No Other (please specify) Question Title * 5. What languages do your clients speak? Cantonese Japanese Korean Mandarin Russian Spanish Tagalog Vietnamese Other Other (please specify) Question Title * 6. Which city departments do your LEP clients interact with the most? 311 Department of Public Health Housing Authority Human Services Agency Public Utilities Commission San Francisco Police Department Other (please specify) Question Title * 7. Are your Limited English Proficiency (LEP) clients able to receive assistance from city departments in their own language? All of the time Most of the time Some times Rarely Never Other (please specify) Question Title * 8. What kind of materials / information do your LEP clients receive from city departments in their own language? Applications City Department Material / Brochure Complaint Forms Forms Important written documents Written notices of rights Other (please specify) Question Title * 9. How often do you receive complaints from your clients about lack of language services from city departments? Once a week Several times a week Every few weeks Several times a month Every six months Never receive complaints Question Title * 10. What kind of complaints do you receive from your clients about lack of languages services from city departments? Lack of accurate multilingual materials Lack of cultural sensitivity Lack of interpreters Lack of multilingual material /brochures Lack of multilingual signs Lack of multilingual staff None Other (please specify) Question Title * 11. How do you or your clients follow-up with a city department regarding lack of language services? Call the city department Email or write a letter to the city department Fill out a complaint form provided by the city department Visit the city department Other (please specify) Question Title * 12. What was the outcome after you followed-up? City department did not provide information about their language services complaint process Contacted the city department and client received services in language Contacted the city department but client did not receive services in language Contacted the city department but did not receive a response/follow-up from the city department Other (please specify) Question Title * 13. How would you rate your satisfaction with the language services provided by city departments? Very satisfied Somewhat satisfied Satisfied Somewhat unsatisfied Unsatisfied Very unsatisfied Language services provision Language services provision Very satisfied Language services provision Somewhat satisfied Language services provision Satisfied Language services provision Somewhat unsatisfied Language services provision Unsatisfied Language services provision Very unsatisfied Complaint resolution Complaint resolution Very satisfied Complaint resolution Somewhat satisfied Complaint resolution Satisfied Complaint resolution Somewhat unsatisfied Complaint resolution Unsatisfied Complaint resolution Very unsatisfied Question Title * 14. How can city departments better serve LEP clients? Provide in-person interpreters Provide over the phone interpreters Train multilingual staff Train staff in cultural sensitivity Translate material / brochures Use multilingual signs Other (please specify) Question Title * 15. Is your organization interested in collaborating with city departments on training staff and/or developing language resources for serving LEP clients? Yes No Other (please specify) Question Title * 16. What type of training/language resources are you able to provide? Cultural sensitivity training Interpreters Multilingual staff training Translation services We are not able to provide any resources Other (please specify) Question Title * 17. How familiar is your organization with the following language access laws? Very familiar Somewhat familiar Heard of it Not familiar San Francisco's Language Access Ordinance San Francisco's Language Access Ordinance Very familiar San Francisco's Language Access Ordinance Somewhat familiar San Francisco's Language Access Ordinance Heard of it San Francisco's Language Access Ordinance Not familiar Dymally-Alatorre Bilingual Services Act (California state law) Dymally-Alatorre Bilingual Services Act (California state law) Very familiar Dymally-Alatorre Bilingual Services Act (California state law) Somewhat familiar Dymally-Alatorre Bilingual Services Act (California state law) Heard of it Dymally-Alatorre Bilingual Services Act (California state law) Not familiar Titles VI and VII of the Civil Rights Act of 1964 (Federal law) Titles VI and VII of the Civil Rights Act of 1964 (Federal law) Very familiar Titles VI and VII of the Civil Rights Act of 1964 (Federal law) Somewhat familiar Titles VI and VII of the Civil Rights Act of 1964 (Federal law) Heard of it Titles VI and VII of the Civil Rights Act of 1964 (Federal law) Not familiar Other (please specify) Question Title * 18. How well does your organization know what language services the San Francisco Language Access Ordinance requires city departments to provide? Very Well Partially Not at all Question Title * 19. What topics regarding language access in San Francisco would you like to learn more about? San Francisco's Language Access Ordinance requirements Bilingual staffing Approach to cultural sensitivity Language resources Other (please specify) Question Title * 20. Please provide any other suggestions or comments on how San Francisco can improve on providing language services to residents. Done