Frankston City Libraries Survey

This survey has been designed to find out how happy you are with Frankston City Libraries. Your response will help us to provide you with the best library services possible.

Thank you for taking the time to complete our short survey.

1. How happy are you with your experience of these things...
This is what we provide now!

	Very Unhappy	Unhappy	So-so	Happy	Very Happy	Don't Use
Events and Activities e.g. Movies, Music, Speakers, Authors	*How happy are you with your experience of these things... This is what we provide now! Events and Activities e.g. Movies, Music, Speakers, Authors Very Unhappy	Events and Activities e.g. Movies, Music, Speakers, Authors Unhappy	Events and Activities e.g. Movies, Music, Speakers, Authors So-so	Events and Activities e.g. Movies, Music, Speakers, Authors Happy	Events and Activities e.g. Movies, Music, Speakers, Authors Very Happy	Events and Activities e.g. Movies, Music, Speakers, Authors Don't Use
Children’s story times	Children’s story times Very Unhappy	Children’s story times Unhappy	Children’s story times So-so	Children’s story times Happy	Children’s story times Very Happy	Children’s story times Don't Use
School holiday programs	School holiday programs Very Unhappy	School holiday programs Unhappy	School holiday programs So-so	School holiday programs Happy	School holiday programs Very Happy	School holiday programs Don't Use
Book clubs	Book clubs Very Unhappy	Book clubs Unhappy	Book clubs So-so	Book clubs Happy	Book clubs Very Happy	Book clubs Don't Use
Seniors computer classes and club	Seniors computer classes and club Very Unhappy	Seniors computer classes and club Unhappy	Seniors computer classes and club So-so	Seniors computer classes and club Happy	Seniors computer classes and club Very Happy	Seniors computer classes and club Don't Use
Coffee cart	Coffee cart Very Unhappy	Coffee cart Unhappy	Coffee cart So-so	Coffee cart Happy	Coffee cart Very Happy	Coffee cart Don't Use
Volunteer opportunities	Volunteer opportunities Very Unhappy	Volunteer opportunities Unhappy	Volunteer opportunities So-so	Volunteer opportunities Happy	Volunteer opportunities Very Happy	Volunteer opportunities Don't Use
Books to borrow	Books to borrow Very Unhappy	Books to borrow Unhappy	Books to borrow So-so	Books to borrow Happy	Books to borrow Very Happy	Books to borrow Don't Use
Music to borrow	Music to borrow Very Unhappy	Music to borrow Unhappy	Music to borrow So-so	Music to borrow Happy	Music to borrow Very Happy	Music to borrow Don't Use
Films to borrow	Films to borrow Very Unhappy	Films to borrow Unhappy	Films to borrow So-so	Films to borrow Happy	Films to borrow Very Happy	Films to borrow Don't Use
Magazines to borrow	Magazines to borrow Very Unhappy	Magazines to borrow Unhappy	Magazines to borrow So-so	Magazines to borrow Happy	Magazines to borrow Very Happy	Magazines to borrow Don't Use
Talking books to borrow	Talking books to borrow Very Unhappy	Talking books to borrow Unhappy	Talking books to borrow So-so	Talking books to borrow Happy	Talking books to borrow Very Happy	Talking books to borrow Don't Use
Newspapers to read	Newspapers to read Very Unhappy	Newspapers to read Unhappy	Newspapers to read So-so	Newspapers to read Happy	Newspapers to read Very Happy	Newspapers to read Don't Use
Family and Local history resources	Family and Local history resources Very Unhappy	Family and Local history resources Unhappy	Family and Local history resources So-so	Family and Local history resources Happy	Family and Local history resources Very Happy	Family and Local history resources Don't Use
A range of locations to borrow from e.g. Carrum Downs, Seaford, Langwarrin, Library Express	A range of locations to borrow from e.g. Carrum Downs, Seaford, Langwarrin, Library Express Very Unhappy	A range of locations to borrow from e.g. Carrum Downs, Seaford, Langwarrin, Library Express Unhappy	A range of locations to borrow from e.g. Carrum Downs, Seaford, Langwarrin, Library Express So-so	A range of locations to borrow from e.g. Carrum Downs, Seaford, Langwarrin, Library Express Happy	A range of locations to borrow from e.g. Carrum Downs, Seaford, Langwarrin, Library Express Very Happy	A range of locations to borrow from e.g. Carrum Downs, Seaford, Langwarrin, Library Express Don't Use
A comfortable & welcoming space	A comfortable & welcoming space Very Unhappy	A comfortable & welcoming space Unhappy	A comfortable & welcoming space So-so	A comfortable & welcoming space Happy	A comfortable & welcoming space Very Happy	A comfortable & welcoming space Don't Use
Quiet areas / rooms	Quiet areas / rooms Very Unhappy	Quiet areas / rooms Unhappy	Quiet areas / rooms So-so	Quiet areas / rooms Happy	Quiet areas / rooms Very Happy	Quiet areas / rooms Don't Use
Friendly staff	Friendly staff Very Unhappy	Friendly staff Unhappy	Friendly staff So-so	Friendly staff Happy	Friendly staff Very Happy	Friendly staff Don't Use
Staff knowledge of books / authors	Staff knowledge of books / authors Very Unhappy	Staff knowledge of books / authors Unhappy	Staff knowledge of books / authors So-so	Staff knowledge of books / authors Happy	Staff knowledge of books / authors Very Happy	Staff knowledge of books / authors Don't Use
Information Librarians	Information Librarians Very Unhappy	Information Librarians Unhappy	Information Librarians So-so	Information Librarians Happy	Information Librarians Very Happy	Information Librarians Don't Use
Opportunities to provide the library with feedback	Opportunities to provide the library with feedback Very Unhappy	Opportunities to provide the library with feedback Unhappy	Opportunities to provide the library with feedback So-so	Opportunities to provide the library with feedback Happy	Opportunities to provide the library with feedback Very Happy	Opportunities to provide the library with feedback Don't Use
Staff-assisted borrowing	Staff-assisted borrowing Very Unhappy	Staff-assisted borrowing Unhappy	Staff-assisted borrowing So-so	Staff-assisted borrowing Happy	Staff-assisted borrowing Very Happy	Staff-assisted borrowing Don't Use
Self-serve borrowing	Self-serve borrowing Very Unhappy	Self-serve borrowing Unhappy	Self-serve borrowing So-so	Self-serve borrowing Happy	Self-serve borrowing Very Happy	Self-serve borrowing Don't Use
Borrowing from other libraries (ILL)	Borrowing from other libraries (ILL) Very Unhappy	Borrowing from other libraries (ILL) Unhappy	Borrowing from other libraries (ILL) So-so	Borrowing from other libraries (ILL) Happy	Borrowing from other libraries (ILL) Very Happy	Borrowing from other libraries (ILL) Don't Use
Ability to reserve library items	Ability to reserve library items Very Unhappy	Ability to reserve library items Unhappy	Ability to reserve library items So-so	Ability to reserve library items Happy	Ability to reserve library items Very Happy	Ability to reserve library items Don't Use
After hours returns chutes	After hours returns chutes Very Unhappy	After hours returns chutes Unhappy	After hours returns chutes So-so	After hours returns chutes Happy	After hours returns chutes Very Happy	After hours returns chutes Don't Use
Library website / blog	Library website / blog Very Unhappy	Library website / blog Unhappy	Library website / blog So-so	Library website / blog Happy	Library website / blog Very Happy	Library website / blog Don't Use
Library catalogue	Library catalogue Very Unhappy	Library catalogue Unhappy	Library catalogue So-so	Library catalogue Happy	Library catalogue Very Happy	Library catalogue Don't Use
Computer / Internet access	Computer / Internet access Very Unhappy	Computer / Internet access Unhappy	Computer / Internet access So-so	Computer / Internet access Happy	Computer / Internet access Very Happy	Computer / Internet access Don't Use
Online computer bookings	Online computer bookings Very Unhappy	Online computer bookings Unhappy	Online computer bookings So-so	Online computer bookings Happy	Online computer bookings Very Happy	Online computer bookings Don't Use
Ability to mange own account online	Ability to mange own account online Very Unhappy	Ability to mange own account online Unhappy	Ability to mange own account online So-so	Ability to mange own account online Happy	Ability to mange own account online Very Happy	Ability to mange own account online Don't Use
Room Hire	Room Hire Very Unhappy	Room Hire Unhappy	Room Hire So-so	Room Hire Happy	Room Hire Very Happy	Room Hire Don't Use

2. What don't we provide that you would like to see?

What don't we provide that you would like to see?

3. Overall...

	Very unhappy	Unhappy	So-so	Happy	Very Happy
How happy are you with Frankston City Libraries?	*Overall... How happy are you with Frankston City Libraries? Very unhappy	How happy are you with Frankston City Libraries? Unhappy	How happy are you with Frankston City Libraries? So-so	How happy are you with Frankston City Libraries? Happy	How happy are you with Frankston City Libraries? Very Happy

4. Do you feel that the library provides value to you and the community?

	Yes	No
Personal Value	*Do you feel that the library provides value to you and the community? Personal Value Yes	Personal Value No
Community Value	Community Value Yes	Community Value No

5. What do you value most about Frankston City Libraries?

What do you value most about Frankston City Libraries?

Frankston City Libraries Survey
Exit this survey

1. About the libraries...

1. How happy are you with your experience of these things...
This is what we provide now!

2. What don't we provide that you would like to see?

3. Overall...

4. Do you feel that the library provides value to you and the community?

5. What do you value most about Frankston City Libraries?

Frankston City Libraries SurveyExit this survey

1. About the libraries...

1. How happy are you with your experience of these things...This is what we provide now!

2. What don't we provide that you would like to see?

3. Overall...

4. Do you feel that the library provides value to you and the community?

5. What do you value most about Frankston City Libraries?

Frankston City Libraries Survey
Exit this survey

1. How happy are you with your experience of these things...
This is what we provide now!