WDI Customer Satisfaction Survey

Workforce Development, Inc. (WDI)is a private non profit agency working under the direction of its 10 county wide Workforce Investment Board. All WDI employees work in partnership with our State of MN partners; Department of Employment & Economic Development, Department of Rehabilitative Services and State Services for the Blind in each of the Workforce Centers in our region.
Please answer the questions below based on Workforce Development, Inc. (WDI) services. Thank You!

1. What county is your company/organization located in?

What county is your company/organization located in?

Other (please specify)

2. Please pick the industry that best describes your company.

Please pick the industry that best describes your company.

3. How many years has your company/organization worked with WDI?

How many years has your company/organization worked with WDI?

4. How big is your company/organization?

How big is your company/organization?

5. What is your position within your company/organization?

What is your position within your company/organization?

Other (please specify)

6. I understand the workforce center services that WDI offers.

I understand the workforce center services that WDI offers. 1 Not at all	2	3	4	5 Very well
Comments:

7. What workforce center services that WDI offer have you utilized?

What workforce center services that WDI offer have you utilized?

8. Describe the workforce center services that WDI offers that most benefit your organization.

Describe the workforce center services that WDI offers that most benefit your organization.

9. What additional workforce center services that WDI offers are you aware of?

What additional workforce center services that WDI offers are you aware of?

10. I think of WDI often when in need of assistance in the areas of:

	1 Never	2	3	4	5 Always
Career Education	*I think of WDI often when in need of assistance in the areas of: Career Education 1 Never	Career Education 2	Career Education 3	Career Education 4	Career Education 5 Always
Hiring Solutions	Hiring Solutions 1 Never	Hiring Solutions 2	Hiring Solutions 3	Hiring Solutions 4	Hiring Solutions 5 Always
Training	Training 1 Never	Training 2	Training 3	Training 4	Training 5 Always

Comments:

11. WDI representatives are available to answer questions.

WDI representatives are available to answer questions. 1 Strongly Disagree	2	3	4	5 Strongly Agree
Comments:

12. Has the information provided by WDI representatives assisted you?

Has the information provided by WDI representatives assisted you? 1 Never	2	3	4	5 Always
Comments:

13. How satisfied are you with the workforce center services that WDI has provided?

How satisfied are you with the workforce center services that WDI has provided? 1 Not at all satisfied	2	3	4	5 Very satisfied
Comments:

14. I have utilized the WDI website. http://www.workforcedevelopmentinc.org

I have utilized the WDI website. http://www.workforcedevelopmentinc.org

Comments:

15. What other services would help your organization?

What other services would help your organization?

16. Contact Information Optional: This information will remain confidential. It will be used only by WDI. It will not be provided to any outside parties.

Contact Information Optional: This information will remain confidential. It will be used only by WDI. It will not be provided to any outside parties. Name:
Company:
Address:
Address 2:
City/Town:
State:
ZIP/Postal Code:
Email Address:
Phone Number:

17. Would you like a WDI representative to contact you?

Would you like a WDI representative to contact you?

Best Method of Contact:

Thank you for your time in taking our survey.