Exit New Customer Survey 1. Your Feedback Question Title * 1. Please complete the following information: Name: Company: City/Town: State/Province: Country: Email Address: Phone Number (if you wish to be contacted): Question Title * 2. Please list your product model name/number. Question Title * 3. Please rate the following on a scale of 1-10, 1 being low and 10 being high. 1 2 3 4 5 6 7 8 9 10 How satisfied were you with the timeliness of your order? How satisfied were you with the timeliness of your order? 1 How satisfied were you with the timeliness of your order? 2 How satisfied were you with the timeliness of your order? 3 How satisfied were you with the timeliness of your order? 4 How satisfied were you with the timeliness of your order? 5 How satisfied were you with the timeliness of your order? 6 How satisfied were you with the timeliness of your order? 7 How satisfied were you with the timeliness of your order? 8 How satisfied were you with the timeliness of your order? 9 How satisfied were you with the timeliness of your order? 10 How satisfied were you with the condition of your instrument as received? How satisfied were you with the condition of your instrument as received? 1 How satisfied were you with the condition of your instrument as received? 2 How satisfied were you with the condition of your instrument as received? 3 How satisfied were you with the condition of your instrument as received? 4 How satisfied were you with the condition of your instrument as received? 5 How satisfied were you with the condition of your instrument as received? 6 How satisfied were you with the condition of your instrument as received? 7 How satisfied were you with the condition of your instrument as received? 8 How satisfied were you with the condition of your instrument as received? 9 How satisfied were you with the condition of your instrument as received? 10 How satisfied were you with the ordering process to purchase your instrument? How satisfied were you with the ordering process to purchase your instrument? 1 How satisfied were you with the ordering process to purchase your instrument? 2 How satisfied were you with the ordering process to purchase your instrument? 3 How satisfied were you with the ordering process to purchase your instrument? 4 How satisfied were you with the ordering process to purchase your instrument? 5 How satisfied were you with the ordering process to purchase your instrument? 6 How satisfied were you with the ordering process to purchase your instrument? 7 How satisfied were you with the ordering process to purchase your instrument? 8 How satisfied were you with the ordering process to purchase your instrument? 9 How satisfied were you with the ordering process to purchase your instrument? 10 Question Title * 4. How likely is it that you would recommend TSI Incorporated to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 5. Please provide an example of one way that TSI could have better served you. Question Title * 6. Prior to purchasing from TSI, did you investigate other solutions ? If so, what alternatives did you consider? Done
