NNR Global Logistics Customer Satisfaction Survey

Hello,

Thanks for visiting our anonymous survey. Please take a few moments to address the following 10 questions. We encourage you to be as frank and honest as possible when submitting your answers and opinions.

1. Please select the number of years that your business has been working with NNR Global Logistics.

Please select the number of years that your business has been working with NNR Global Logistics. My business has not worked with NNR Global yet

Under 1 year

1 to 3 years

3 to 5 years

5 to 8 years

More than 8 years

2. Please select the services that NNR Global has supplied to your business from the following list:

Please select the services that NNR Global has supplied to your business from the following list: Import Brokerage

Air Export

FCL Ocean Export

LCL Ocean Export

Domestic delivery

Ground transportation to Mexico

Ground Transportation to Canada

Warehousing

3 PL service

4 PL service

3. Do you do business with an international logistics supplier other than NNR Global?

	Superior, NNR is my first choice	Good, I consider NNR when choosing a supplier	Fair, NNR is equal to their peers	Poor, NNR is surpassed by their peers
If so please rate NNR in comparison to our competitor	*Do you do business with an international logistics supplier other than NNR Global? If so please rate NNR in comparison to our competitor Superior, NNR is my first choice	If so please rate NNR in comparison to our competitor Good, I consider NNR when choosing a supplier	If so please rate NNR in comparison to our competitor Fair, NNR is equal to their peers	If so please rate NNR in comparison to our competitor Poor, NNR is surpassed by their peers

We welcome your comments and suggestions

4. Please rate the overall level of service provided in your most recent experience with NNR Global.

Please rate the overall level of service provided in your most recent experience with NNR Global. Superior

Satisfactory

Average

Unsatisfactory

Poor

If improvement is needed please explain

5. Please select the amount of time that it took for us to respond to your most recent quote request

Please select the amount of time that it took for us to respond to your most recent quote request 1 hour or less

3 or more hours

1 day

2 or more days

6. Did our quote response time play a positive or a negative role in your decision when awarding your business to a supplier?

Did our quote response time play a positive or a negative role in your decision when awarding your business to a supplier? Positive

Negative

Quote response time did not affect my decision

Please explain your answer.

7. Please rate the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
The customer service representative was very courteous	*Please rate the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements: The customer service representative was very courteous Strongly Agree	The customer service representative was very courteous Agree	The customer service representative was very courteous Neutral	The customer service representative was very courteous Disagree	The customer service representative was very courteous Strongly Disagree
The customer service representative handled my call quickly	The customer service representative handled my call quickly Strongly Agree	The customer service representative handled my call quickly Agree	The customer service representative handled my call quickly Neutral	The customer service representative handled my call quickly Disagree	The customer service representative handled my call quickly Strongly Disagree
The customer service representative was very knowledgeable	The customer service representative was very knowledgeable Strongly Agree	The customer service representative was very knowledgeable Agree	The customer service representative was very knowledgeable Neutral	The customer service representative was very knowledgeable Disagree	The customer service representative was very knowledgeable Strongly Disagree

Please feel free to enter any additional comments regarding our customer service

8. Please rate the accuracy of our document processing and invoicing

Please rate the accuracy of our document processing and invoicing Superior

Very Satisfactory

About Average

Somewhat Unsatisfactory

Very Poor

If improvement is needed please explain

9. Please rate the effectiveness of NNR Global's communications in the following fields

	Excellent	Above Average	Average	Below Average	Poor
Export shipment details including estimated time of arrival	*Please rate the effectiveness of NNR Global's communications in the following fields Export shipment details including estimated time of arrival Excellent	Export shipment details including estimated time of arrival Above Average	Export shipment details including estimated time of arrival Average	Export shipment details including estimated time of arrival Below Average	Export shipment details including estimated time of arrival Poor
Import shipment arrival and delivery time information	Import shipment arrival and delivery time information Excellent	Import shipment arrival and delivery time information Above Average	Import shipment arrival and delivery time information Average	Import shipment arrival and delivery time information Below Average	Import shipment arrival and delivery time information Poor
Customs clearance information	Customs clearance information Excellent	Customs clearance information Above Average	Customs clearance information Average	Customs clearance information Below Average	Customs clearance information Poor
Notice of delay in delivery	Notice of delay in delivery Excellent	Notice of delay in delivery Above Average	Notice of delay in delivery Average	Notice of delay in delivery Below Average	Notice of delay in delivery Poor

If improvement is needed please explain

10. Would you recommend NNR Global to your peers?

Would you recommend NNR Global to your peers? Yes

If you answered, "No," please explain

NNR Global Logistics Customer Satisfaction Survey
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1. Performance Evaluation

1. Please select the number of years that your business has been working with NNR Global Logistics.

2. Please select the services that NNR Global has supplied to your business from the following list:

3. Do you do business with an international logistics supplier other than NNR Global?

4. Please rate the overall level of service provided in your most recent experience with NNR Global.

5. Please select the amount of time that it took for us to respond to your most recent quote request

6. Did our quote response time play a positive or a negative role in your decision when awarding your business to a supplier?

7. Please rate the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements:

8. Please rate the accuracy of our document processing and invoicing

9. Please rate the effectiveness of NNR Global's communications in the following fields

10. Would you recommend NNR Global to your peers?

NNR Global Logistics Customer Satisfaction SurveyExit this survey

1. Performance Evaluation

1. Please select the number of years that your business has been working with NNR Global Logistics.

2. Please select the services that NNR Global has supplied to your business from the following list:

3. Do you do business with an international logistics supplier other than NNR Global?

4. Please rate the overall level of service provided in your most recent experience with NNR Global.

5. Please select the amount of time that it took for us to respond to your most recent quote request

6. Did our quote response time play a positive or a negative role in your decision when awarding your business to a supplier?

7. Please rate the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements:

8. Please rate the accuracy of our document processing and invoicing

9. Please rate the effectiveness of NNR Global's communications in the following fields

10. Would you recommend NNR Global to your peers?

NNR Global Logistics Customer Satisfaction Survey
Exit this survey