Warner Grand Customer Survey
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1. Customer Survey
Since 1996, the Warner Grand Theater has been owned and operated by the City of Los Angeles' Department of Cultural Affairs. Grand Vision Foundation is the Friends' Group that engages the community to support the theater at every level. We are conducting this survey to better understand our audience's needs. Thank you for taking the time to complete this survey, if you have any questions visit www.grandvision.org.
1
. Please fill out the following information about where you live:
Please fill out the following information about where you live:
City/Town:
State:
-- select state --
AL Alabama
AK Alaska
AS American Samoa
AZ Arizona
AR Arkansas
CA California
CO Colorado
CT Connecticut
DE Delaware
DC District of Columbia
FM Federated States of Micronesia
FL Florida
GA Georgia
GU Guam
HI Hawaii
ID Idaho
IL Illinois
IN Indiana
IA Iowa
KS Kansas
KY Kentucky
LA Louisiana
ME Maine
MH Marshall Islands
MD Maryland
MA Massachusetts
MI Michigan
MN Minnesota
MS Mississippi
MO Missouri
MT Montana
NE Nebraska
NV Nevada
NH New Hampshire
NJ New Jersey
NM New Mexico
NY New York
NC North Carolina
ND North Dakota
MP Northern Mariana Islands
OH Ohio
OK Oklahoma
OR Oregon
PW Palau
PA Pennsylvania
PR Puerto Rico
RI Rhode Island
SC South Carolina
SD South Dakota
TN Tennessee
TX Texas
UT Utah
VT Vermont
VI Virgin Islands
VA Virginia
WA Washington
WV West Virginia
WI Wisconsin
WY Wyoming
ZIP:
2
. What is your age?
What is your age?
17 or under
18-25
26-35
36-50
51-64
65 or over
3
. What is the highest level of education you have completed?
What is the highest level of education you have completed?
Some High School
High School/GED
Some College
College Degree
Master's Degree
Doctoral Degree
Professional Degree
4
. In total, how many events have you attended at the Warner Grand Theatre?
In total, how many events have you attended at the Warner Grand Theatre?
None
1-10
11-20
21+
5
. What type of events have you attended? (Check all that apply)
What type of events have you attended? (Check all that apply)
Movies
Concerts
Live Theater
Dance
Special Events
Other (please specify)
6
. How would you rate the quality of events you have attended in general?
Poor
Fair
Good
Excellent
Movies
*
How would you rate the quality of events you have attended in general? Movies Poor
Movies Fair
Movies Good
Movies Excellent
Concerts
Concerts Poor
Concerts Fair
Concerts Good
Concerts Excellent
Live Theater
Live Theater Poor
Live Theater Fair
Live Theater Good
Live Theater Excellent
Dance
Dance Poor
Dance Fair
Dance Good
Dance Excellent
Special Events
Special Events Poor
Special Events Fair
Special Events Good
Special Events Excellent
Other (please specify)
7
. How would you rate the overall condition of the Theatre?
Poor
Fair
Good
Excellent
Seats
*
How would you rate the overall condition of the Theatre? Seats Poor
Seats Fair
Seats Good
Seats Excellent
Sound
Sound Poor
Sound Fair
Sound Good
Sound Excellent
Stage
Stage Poor
Stage Fair
Stage Good
Stage Excellent
Projection
Projection Poor
Projection Fair
Projection Good
Projection Excellent
Lighting
Lighting Poor
Lighting Fair
Lighting Good
Lighting Excellent
Restrooms
Restrooms Poor
Restrooms Fair
Restrooms Good
Restrooms Excellent
Parking
Parking Poor
Parking Fair
Parking Good
Parking Excellent
Decorative Painting
Decorative Painting Poor
Decorative Painting Fair
Decorative Painting Good
Decorative Painting Excellent
Concessions
Concessions Poor
Concessions Fair
Concessions Good
Concessions Excellent
Cleanliness
Cleanliness Poor
Cleanliness Fair
Cleanliness Good
Cleanliness Excellent
Staff Friendliness
Staff Friendliness Poor
Staff Friendliness Fair
Staff Friendliness Good
Staff Friendliness Excellent
Other (please specify)
8
. Does anything prohibit you from seeing more events at the Theatre? (Check all that apply)
Does anything prohibit you from seeing more events at the Theatre? (Check all that apply)
Nothing
Type of events- I'm not really interested
Quality of events
Marketing- I'm never really sure when there is an event
Parking
Location
Price of events
Days/times of the events
Comfort level in the Theatre
Other (please specify)
9
. Which improvement projects would you like to see take place at the Theatre? (1 being a high priority, 5 being a low priority)
1- High Priority
2
3
4
5- Low Priority
Fill big crack in the main entrance floor
*
Which improvement projects would you like to see take place at the Theatre? (1 being a high priority, 5 being a low priority) Fill big crack in the main entrance floor 1- High Priority
Fill big crack in the main entrance floor 2
Fill big crack in the main entrance floor 3
Fill big crack in the main entrance floor 4
Fill big crack in the main entrance floor 5- Low Priority
Exterior marble walls
Exterior marble walls 1- High Priority
Exterior marble walls 2
Exterior marble walls 3
Exterior marble walls 4
Exterior marble walls 5- Low Priority
Recreating exterior poster cases
Recreating exterior poster cases 1- High Priority
Recreating exterior poster cases 2
Recreating exterior poster cases 3
Recreating exterior poster cases 4
Recreating exterior poster cases 5- Low Priority
Restrooms
Restrooms 1- High Priority
Restrooms 2
Restrooms 3
Restrooms 4
Restrooms 5- Low Priority
Peeling paint on decorative surfaces
Peeling paint on decorative surfaces 1- High Priority
Peeling paint on decorative surfaces 2
Peeling paint on decorative surfaces 3
Peeling paint on decorative surfaces 4
Peeling paint on decorative surfaces 5- Low Priority
Lighting
Lighting 1- High Priority
Lighting 2
Lighting 3
Lighting 4
Lighting 5- Low Priority
Air conditioning/heating
Air conditioning/heating 1- High Priority
Air conditioning/heating 2
Air conditioning/heating 3
Air conditioning/heating 4
Air conditioning/heating 5- Low Priority
Concessions
Concessions 1- High Priority
Concessions 2
Concessions 3
Concessions 4
Concessions 5- Low Priority
Painting-Uncovering hidden murals
Painting-Uncovering hidden murals 1- High Priority
Painting-Uncovering hidden murals 2
Painting-Uncovering hidden murals 3
Painting-Uncovering hidden murals 4
Painting-Uncovering hidden murals 5- Low Priority
Other (please specify)
10
. Is there anything else you would like to let us know to help us improve your theatre experience? Are there any events or improvements you would like to see happen at the Theatre?
Is there anything else you would like to let us know to help us improve your theatre experience? Are there any events or improvements you would like to see happen at the Theatre?
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