WCHD Customer Satisfaction Survey 2010 2011

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1. We realize in order to provide our customers with the best possible service; we need to consider your needs and opinions. This survey is anonymous and does not ask for any personal information. Please provide honest answers and thank you for taking the time to assist us in improving our customer service.

Tell us about your experience by selecting the area(s) which provided information or service(s) and rating the statements below.
2. I received the information or service(s) I needed.
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
3. The information or service(s) was clear and understandable.
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
4. The staff was polite and friendly.
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
5. The staff was knowledgeable and well-informed.
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
6. The staff was helpful.
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
7. I was served in a timely manner.
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
8. Overall, how would you rate your satisfaction with the information or service(s) you received?
Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
9. Additional Comments
10. May we contact you? Please leave your contact information if you would like us to respond to your comments. (Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not include it below.)
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