The Library is seeking input on improving its Dial-a-Story program.
Dial-a-Story callers can listen to a short, recorded story.

Currently, you may listen to Dial-a-Story by calling:

299-TALE (299-8253), updated weekly
896-TALE (896-8253), updated less frequently

You

1. Are you a...

Are you a... Parent/Caregiver

Child

Educator

2. What is your zip code?
(This information helps us determine which areas are utilizing our services most frequently.)

What is your zip code?
(This information helps us determine which areas are utilizing our services most frequently.)

Useage

3. How did you hear about Dial-a-Story?


from...	How did you hear about Dial-a-Story? from...

4. How long have you been using dial-a-story?

How long have you been using dial-a-story? years
months

5. How often do you call Dial-a-Story?

How often do you call Dial-a-Story? more than once a week every week almost every week	about once a month a few times a year first-time caller	never called
Other (please explain)

6. On average, how many times is the same story listened to?

On average, how many times is the same story listened to? less than once (hangs up mid-call) once	twice 3 or more times
Comments

7. If multiple children listen to the same story, do they listen together on the same phone call or does each child call the number separately?

If multiple children listen to the same story, do they listen together on the same phone call or does each child call the number separately? Only one child listens

2+ children listen together

2+ children listen separately

Sometimes together, sometimes separately

8. What are the ages of the children/adults that listen to Dial-a-Story? Click all ages that apply to your immediate family/group.

What are the ages of the children/adults that listen to Dial-a-Story? Click all ages that apply to your immediate family/group. 0-11 months

12-23 months

Age 2

Age 3

Age 4

Age 5

Age 6

Age 7

Age 8

Age 9

Age 10

Age 11

Age 12

Age 13

Age 14

Age 15

Age 16

Adult

9. Who dials the phone?

Who dials the phone? Adult

Child

Sometimes adult, sometimes child

10. Does an adult listen along with the child?

Does an adult listen along with the child? Yes, the whole recording

No, only the child listens

Sometimes

Just to the first few words

Adult is the primary caller

11. Did the child enjoy the last story he/she heard on Dial-a-Story?

Did the child enjoy the last story he/she heard on Dial-a-Story? Yes	No
Why or why not?

12. For those who call the Dial-a-Story phone number and hang up before hearing the end of the story, why? Select all that apply.

For those who call the Dial-a-Story phone number and hang up before hearing the end of the story, why? Select all that apply. Story had not been changed

Didn't like the story

Was interrupted

Story was already in progress & wanted to hear the beginning

Dial-a-Story Features

13. If the child dials the phone, would he/she be able to also follow directions ("Press 1 to hear a story in English, Press 2 to listen to a fun song, Press 3 to hear a story in Spanish...") if the numbers were kept consistent?

If the child dials the phone, would he/she be able to also follow directions ("Press 1 to hear a story in English, Press 2 to listen to a fun song, Press 3 to hear a story in Spanish...") if the numbers were kept consistent? Yes

Maybe

14. What do you like about Dial-a-Story and how does Dial-a-Story benefit the child(ren)? Click all that apply

What do you like about Dial-a-Story and how does Dial-a-Story benefit the child(ren)? Click all that apply Encourages a love of stories	Entertains child while adult does a task	Exposes child to new words
Other benefits to adult or child(ren)

15. The library would like to improve Dial-a-Story and would like your opinion on possible features to include.
For each possible feature, please say whether you would or would not like to see that feature offered. You may also say that you are not sure.

	Strongly Like	Like	Not Sure	Dislike	Strongly Dislike
A listing online of upcoming story titles	*The library would like to improve Dial-a-Story and would like your opinion on possible features to include. For each possible feature, please say whether you would or would not like to see that feature offered. You may also say that you are not sure. A listing online of upcoming story titles Strongly Like	A listing online of upcoming story titles Like	A listing online of upcoming story titles Not Sure	A listing online of upcoming story titles Dislike	A listing online of upcoming story titles Strongly Dislike
A listing on paper of upcoming story titles	A listing on paper of upcoming story titles Strongly Like	A listing on paper of upcoming story titles Like	A listing on paper of upcoming story titles Not Sure	A listing on paper of upcoming story titles Dislike	A listing on paper of upcoming story titles Strongly Dislike
Stories offered in Spanish	Stories offered in Spanish Strongly Like	Stories offered in Spanish Like	Stories offered in Spanish Not Sure	Stories offered in Spanish Dislike	Stories offered in Spanish Strongly Dislike
Stories offered in a language other than English or Spanish (please comment which language)	Stories offered in a language other than English or Spanish (please comment which language) Strongly Like	Stories offered in a language other than English or Spanish (please comment which language) Like	Stories offered in a language other than English or Spanish (please comment which language) Not Sure	Stories offered in a language other than English or Spanish (please comment which language) Dislike	Stories offered in a language other than English or Spanish (please comment which language) Strongly Dislike
The ability to listen to both this week's story and last week's story	The ability to listen to both this week's story and last week's story Strongly Like	The ability to listen to both this week's story and last week's story Like	The ability to listen to both this week's story and last week's story Not Sure	The ability to listen to both this week's story and last week's story Dislike	The ability to listen to both this week's story and last week's story Strongly Dislike
Online audio downloads / podcast of the story	Online audio downloads / podcast of the story Strongly Like	Online audio downloads / podcast of the story Like	Online audio downloads / podcast of the story Not Sure	Online audio downloads / podcast of the story Dislike	Online audio downloads / podcast of the story Strongly Dislike
Stories for children age 7+	Stories for children age 7+ Strongly Like	Stories for children age 7+ Like	Stories for children age 7+ Not Sure	Stories for children age 7+ Dislike	Stories for children age 7+ Strongly Dislike
Songs and rhymes for children	Songs and rhymes for children Strongly Like	Songs and rhymes for children Like	Songs and rhymes for children Not Sure	Songs and rhymes for children Dislike	Songs and rhymes for children Strongly Dislike
A toll-free phone number	A toll-free phone number Strongly Like	A toll-free phone number Like	A toll-free phone number Not Sure	A toll-free phone number Dislike	A toll-free phone number Strongly Dislike
Use of a telephone menu "Press 1 to hear..." to access different features	Use of a telephone menu "Press 1 to hear..." to access different features Strongly Like	Use of a telephone menu "Press 1 to hear..." to access different features Like	Use of a telephone menu "Press 1 to hear..." to access different features Not Sure	Use of a telephone menu "Press 1 to hear..." to access different features Dislike	Use of a telephone menu "Press 1 to hear..." to access different features Strongly Dislike

Comments about possible new features

16. May we contact you again for a follow-up survey once we have changed the Dial-a-Story program? If yes, please provide your name and either your phone number or an email address.

May we contact you again for a follow-up survey once we have changed the Dial-a-Story program? If yes, please provide your name and either your phone number or an email address. Name
Phone
Email

1. Preliminary Survey of Dial-a-Story Useage

You

1. Are you a...

2. What is your zip code?
(This information helps us determine which areas are utilizing our services most frequently.)

Useage

3. How did you hear about Dial-a-Story?

4. How long have you been using dial-a-story?

5. How often do you call Dial-a-Story?

6. On average, how many times is the same story listened to?

7. If multiple children listen to the same story, do they listen together on the same phone call or does each child call the number separately?

8. What are the ages of the children/adults that listen to Dial-a-Story? Click all ages that apply to your immediate family/group.

9. Who dials the phone?

10. Does an adult listen along with the child?

11. Did the child enjoy the last story he/she heard on Dial-a-Story?

12. For those who call the Dial-a-Story phone number and hang up before hearing the end of the story, why? Select all that apply.

Dial-a-Story Features

13. If the child dials the phone, would he/she be able to also follow directions ("Press 1 to hear a story in English, Press 2 to listen to a fun song, Press 3 to hear a story in Spanish...") if the numbers were kept consistent?

14. What do you like about Dial-a-Story and how does Dial-a-Story benefit the child(ren)? Click all that apply

15. The library would like to improve Dial-a-Story and would like your opinion on possible features to include.
For each possible feature, please say whether you would or would not like to see that feature offered. You may also say that you are not sure.

16. May we contact you again for a follow-up survey once we have changed the Dial-a-Story program? If yes, please provide your name and either your phone number or an email address.

17. Additional Comments

1. Preliminary Survey of Dial-a-Story Useage

You

1. Are you a...

2. What is your zip code? (This information helps us determine which areas are utilizing our services most frequently.)

Useage

3. How did you hear about Dial-a-Story?

4. How long have you been using dial-a-story?

5. How often do you call Dial-a-Story?

6. On average, how many times is the same story listened to?

7. If multiple children listen to the same story, do they listen together on the same phone call or does each child call the number separately?

8. What are the ages of the children/adults that listen to Dial-a-Story? Click all ages that apply to your immediate family/group.

9. Who dials the phone?

10. Does an adult listen along with the child?

11. Did the child enjoy the last story he/she heard on Dial-a-Story?

12. For those who call the Dial-a-Story phone number and hang up before hearing the end of the story, why? Select all that apply.

Dial-a-Story Features

13. If the child dials the phone, would he/she be able to also follow directions ("Press 1 to hear a story in English, Press 2 to listen to a fun song, Press 3 to hear a story in Spanish...") if the numbers were kept consistent?

14. What do you like about Dial-a-Story and how does Dial-a-Story benefit the child(ren)? Click all that apply

15. The library would like to improve Dial-a-Story and would like your opinion on possible features to include. For each possible feature, please say whether you would or would not like to see that feature offered. You may also say that you are not sure.

16. May we contact you again for a follow-up survey once we have changed the Dial-a-Story program? If yes, please provide your name and either your phone number or an email address.

17. Additional Comments

2. What is your zip code?
(This information helps us determine which areas are utilizing our services most frequently.)

15. The library would like to improve Dial-a-Story and would like your opinion on possible features to include.
For each possible feature, please say whether you would or would not like to see that feature offered. You may also say that you are not sure.