Customer Satisfaction 2011 - Sport Blackpool Survey

1. Sport Blackpool Customer Satisfaction Survey

Please take a moment to complete the survey and provide us with useful feedback about the quality of service Sport Blackpool provides.

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1. Which of our Sport Blackpool facilities are you completing this survey about?

Which of our Sport Blackpool facilities are you completing this survey about? Blackpool Sports Centre

Palatine Leisure Centre

Moor Park Pool

The Towers, Bancroft Park

2. How old are you?

How old are you? 0 - 16 years

17 - 25 years

25 - 39 years

40 - 59 years

60 years +

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3. What time of day do you usually visit our facilities?

What time of day do you usually visit our facilities? 7am - 9am

9am - 12pm

12pm - 5pm

5pm - 10pm

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4. What activities do you currently take part in?

What activities do you currently take part in? Fitness Room

Exercise Classes

Casual Swimming

Swimming Lessons

Aqua Classes

Badminton

Table Tennis

Member of a sports club based within facility

Football

Climbing

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5. Who operates your Sport Blackpool facility?

Who operates your Sport Blackpool facility? Blackpool Council

Private operator

Leisure Trust

Don't know

Other (please specify)

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6. Please tell us how good we are at each area of our service:

	Very good	Good	Ok	Poor	Very Poor
Friendliness of staff	*Please tell us how good we are at each area of our service: Friendliness of staff Very good	Friendliness of staff Good	Friendliness of staff Ok	Friendliness of staff Poor	Friendliness of staff Very Poor
Helpfulness of staff	Helpfulness of staff Very good	Helpfulness of staff Good	Helpfulness of staff Ok	Helpfulness of staff Poor	Helpfulness of staff Very Poor
Knowledge of staff	Knowledge of staff Very good	Knowledge of staff Good	Knowledge of staff Ok	Knowledge of staff Poor	Knowledge of staff Very Poor
Cleanliness of changing areas	Cleanliness of changing areas Very good	Cleanliness of changing areas Good	Cleanliness of changing areas Ok	Cleanliness of changing areas Poor	Cleanliness of changing areas Very Poor
Cleanliness of toilets	Cleanliness of toilets Very good	Cleanliness of toilets Good	Cleanliness of toilets Ok	Cleanliness of toilets Poor	Cleanliness of toilets Very Poor
Cleanliness of other areas	Cleanliness of other areas Very good	Cleanliness of other areas Good	Cleanliness of other areas Ok	Cleanliness of other areas Poor	Cleanliness of other areas Very Poor
Building presentation	Building presentation Very good	Building presentation Good	Building presentation Ok	Building presentation Poor	Building presentation Very Poor
Range of adult activities	Range of adult activities Very good	Range of adult activities Good	Range of adult activities Ok	Range of adult activities Poor	Range of adult activities Very Poor
Range of junior activities	Range of junior activities Very good	Range of junior activities Good	Range of junior activities Ok	Range of junior activities Poor	Range of junior activities Very Poor
Value for money	Value for money Very good	Value for money Good	Value for money Ok	Value for money Poor	Value for money Very Poor
Customer Information	Customer Information Very good	Customer Information Good	Customer Information Ok	Customer Information Poor	Customer Information Very Poor
Communication	Communication Very good	Communication Good	Communication Ok	Communication Poor	Communication Very Poor
Overall service	Overall service Very good	Overall service Good	Overall service Ok	Overall service Poor	Overall service Very Poor

7. Thank you for taking the time to complete this survey.
If you would like to add anything else, please do so in the box below.

To receive your free voucher, please click on the 'next' button below and your voucher will appear.

Thank you for taking the time to complete this survey. If you would like to add anything else, please do so in the box below. To receive your free voucher, please click on the 'next' button below and your voucher will appear.

Customer Satisfaction 2011 - Sport BlackpoolExit this survey

1. Sport Blackpool Customer Satisfaction Survey

*1. Which of our Sport Blackpool facilities are you completing this survey about?

2. How old are you?

*3. What time of day do you usually visit our facilities?

*4. What activities do you currently take part in?

*5. Who operates your Sport Blackpool facility?

*6. Please tell us how good we are at each area of our service: