Customer Service
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Haber Blain Insurance Brokers Ltd.

100%

Please take a few minutes to complete this survey to assist us in evaluating our performance. These responses will be used as we continually strive to improve our service.

1. Name

Name

2. As a consumer, do you prefer service at the time of your call regardless of who you speak with or do you prefer dealing with a customer service representative that you can build a relationship with?

As a consumer, do you prefer service at the time of your call regardless of who you speak with or do you prefer dealing with a customer service representative that you can build a relationship with? Relationship Focused

Time Focused

Comments:

3. Which is your preferred method of contact?

Which is your preferred method of contact? Email

Phone

Mail

Comments:

4. Are your questions and change requests handled with the experience and advice expected from a licensed broker in our office?

	Not Very Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied
1	*Are your questions and change requests handled with the experience and advice expected from a licensed broker in our office? 1 Not Very Satisfied	1 Somewhat Satisfied	1 Satisfied	1 Very Satisfied

Other (please specify)

5. Are you treated in a polite, courteous manner during your interactions with our office?

	Not Well Treated	Somewhat Well Treated	Well Treated	Very Well Treated
1	*Are you treated in a polite, courteous manner during your interactions with our office? 1 Not Well Treated	1 Somewhat Well Treated	1 Well Treated	1 Very Well Treated

Other (please specify)

6. Are you requests dealt with in a timely manner?

	Not Very Timely	Somewhat Timely	Timely	Very Timely
1	*Are you requests dealt with in a timely manner? 1 Not Very Timely	1 Somewhat Timely	1 Timely	1 Very Timely

Comments

7. Please make any other comments about the customer service you have received from our office or about services you would like to see offered.

Please make any other comments about the customer service you have received from our office or about services you would like to see offered.

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Customer Service Exit this survey