| The librarian helped me find information and resources appropriate to my need. | | | | | | | | |
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| The librarian treated me with courtesy and respect. | | | | | | | | |
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| The librarian's explanation of how to use the library resources was clear. | | | | | | | | |
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| The librarian's attitude towards students is positive and supportive. | | | | | | | | |
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| The librarian took the time to understand my question. | | | | | | | | |
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| The librarian was knowledgeable and competent. | | | | | | | | |
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| The librarian communicates well with the students. | | | | | | | | |
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| The librarian makes him/herself easily accessible. | | | | | | | | |
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