Online Find-a-Provider Survey 2013 Question Title * 1. Please tell us if you are: A member of BMC HealthNet Plan through MassHealth A member of BMC HealthNet Plan through Commonwealth Care A member of BMC HealthNet Plan through Commonwealth Choice Question Title * 2. Please select one of the following statements which best describes why you visited our online Find-a-Provider site: I knew the name of the provider and wanted to see if the provider was in the BMC HealthNet Plan network I did not know the name of a provider so I was trying to find one (I knew the specialty for which I needed to find a provider) I wanted the names of several providers in a particular specialty I was looking for a hospital None of the above Question Title * 3. If you answered "None of the above," please briefly describe why you visited our online Find-a-Provider site. Question Title * 4. Was the information you were looking for (select one): Easy to find Difficult to find Neither easy nor difficult to find Couldn’t find the information I was looking for Question Title * 5. Was the type size easy to read? Yes No Question Title * 6. Were the directions easy to follow? Yes No Question Title * 7. Was the information easy to understand? Yes No Question Title * 8. If you did not find the information easy to understand, please briefly explain the the difficulty you had. Question Title * 9. Was the information in your preferred language? Yes No Question Title * 10. If the information was not in your preferred language, what is your preferred language? Question Title * 11. We want to improve our online Find-a-Provider site, so please share any suggestions you may have. Thank you for helping us to make this a better Find-a-Provider site! Done