SurveyMonkey Powered Online Survey

1. Would you recommend our company to another company/friend?

Would you recommend our company to another company/friend? yes

2. Is there a way we could better serve you when working in your home/business? Any services we could add or expand?

Is there a way we could better serve you when working in your home/business? Any services we could add or expand? 1.
2.
3.

3. Was the work performed to your satisfaction?

Was the work performed to your satisfaction? yes

4. How would you compare our service to that of other service providers?

How would you compare our service to that of other service providers? Excellent

Good

Fair

Poor

Very Poor

5. If you could change anything about your experience with our company, what would it be?

If you could change anything about your experience with our company, what would it be?

6. What qualities do you value most from a service provider? Please select the qualities in the correct column according to importance.

	Important	Neutral	Not Important	N/A
Technical Knowledge	What qualities do you value most from a service provider? Please select the qualities in the correct column according to importance. Technical Knowledge Important	Technical Knowledge Neutral	Technical Knowledge Not Important	Technical Knowledge N/A
Product Line	Product Line Important	Product Line Neutral	Product Line Not Important	Product Line N/A
Rates/Price	Rates/Price Important	Rates/Price Neutral	Rates/Price Not Important	Rates/Price N/A
Quality	Quality Important	Quality Neutral	Quality Not Important	Quality N/A
Response Time	Response Time Important	Response Time Neutral	Response Time Not Important	Response Time N/A
Timeliness	Timeliness Important	Timeliness Neutral	Timeliness Not Important	Timeliness N/A
Project Completion Time Frame	Project Completion Time Frame Important	Project Completion Time Frame Neutral	Project Completion Time Frame Not Important	Project Completion Time Frame N/A
Cleanliness	Cleanliness Important	Cleanliness Neutral	Cleanliness Not Important	Cleanliness N/A
Community Involvement	Community Involvement Important	Community Involvement Neutral	Community Involvement Not Important	Community Involvement N/A
Communication	Communication Important	Communication Neutral	Communication Not Important	Communication N/A
Courtesy and Friendliness	Courtesy and Friendliness Important	Courtesy and Friendliness Neutral	Courtesy and Friendliness Not Important	Courtesy and Friendliness N/A
Customer Education	Customer Education Important	Customer Education Neutral	Customer Education Not Important	Customer Education N/A
Company Image	Company Image Important	Company Image Neutral	Company Image Not Important	Company Image N/A
Number of Years in Business	Number of Years in Business Important	Number of Years in Business Neutral	Number of Years in Business Not Important	Number of Years in Business N/A
24 Hour Service	24 Hour Service Important	24 Hour Service Neutral	24 Hour Service Not Important	24 Hour Service N/A

7. Were the service technicians polite and helpful?

Were the service technicians polite and helpful? Yes

No Opinion

8. What was the name of the technician that performed the work? (optional)

What was the name of the technician that performed the work? (optional)

9. If there was a problem with your project, were you informed of the problem and how it was going to be handled?

If there was a problem with your project, were you informed of the problem and how it was going to be handled? Yes

N/A

10. Would a set contract price be beneficial to you/your company?

Would a set contract price be beneficial to you/your company? Yes

11. Please leave your name and/or company name and email address below. (optional)

Please leave your name and/or company name and email address below. (optional)