Feedback Survey

*
1. Which best describes your visits to Chicopee:

Which best describes your visits to Chicopee:

If you are a day ticket customer, please indicate the city you live in.

*
2. How many previous visits have you made to Chicopee?

How many previous visits have you made to Chicopee? None

One

2-5

6-10

11-19

20+

*
3. Who usually comes with you to Chicopee?

Who usually comes with you to Chicopee? Business Associates

By Myself

Children

Family

Friend(s)

Group / Club / Organization

Parents

Relatives

School

Spouse / Significant Other

*
4. Which winter activities do you participate in?

Which winter activities do you participate in? Dining Only

Skiing

Snowblading

Snowboarding

Snowshoeing

Winter Climbing

*
5. How do you rate your satisfaction with the following:

	Poor	Mediocre	Average	Good	Excellent	N/A
Accuracy of Snow Report	*How do you rate your satisfaction with the following: Accuracy of Snow Report Poor	Accuracy of Snow Report Mediocre	Accuracy of Snow Report Average	Accuracy of Snow Report Good	Accuracy of Snow Report Excellent	Accuracy of Snow Report N/A
Arrival Signage / Base Area	Arrival Signage / Base Area Poor	Arrival Signage / Base Area Mediocre	Arrival Signage / Base Area Average	Arrival Signage / Base Area Good	Arrival Signage / Base Area Excellent	Arrival Signage / Base Area N/A
Directional Signage	Directional Signage Poor	Directional Signage Mediocre	Directional Signage Average	Directional Signage Good	Directional Signage Excellent	Directional Signage N/A
Locker/Storage Availability	Locker/Storage Availability Poor	Locker/Storage Availability Mediocre	Locker/Storage Availability Average	Locker/Storage Availability Good	Locker/Storage Availability Excellent	Locker/Storage Availability N/A
Parking	Parking Poor	Parking Mediocre	Parking Average	Parking Good	Parking Excellent	Parking N/A
Sense of Safety	Sense of Safety Poor	Sense of Safety Mediocre	Sense of Safety Average	Sense of Safety Good	Sense of Safety Excellent	Sense of Safety N/A
Trail Map	Trail Map Poor	Trail Map Mediocre	Trail Map Average	Trail Map Good	Trail Map Excellent	Trail Map N/A
Visibility of Ski Patrol	Visibility of Ski Patrol Poor	Visibility of Ski Patrol Mediocre	Visibility of Ski Patrol Average	Visibility of Ski Patrol Good	Visibility of Ski Patrol Excellent	Visibility of Ski Patrol N/A

*
6. How do you rate your satisfaction with the services we provide?

	Poor	Mediocre	Average	Good	Excellent	N/A
Ticket Sales Process	*How do you rate your satisfaction with the services we provide? Ticket Sales Process Poor	Ticket Sales Process Mediocre	Ticket Sales Process Average	Ticket Sales Process Good	Ticket Sales Process Excellent	Ticket Sales Process N/A
Snow School / Lessons	Snow School / Lessons Poor	Snow School / Lessons Mediocre	Snow School / Lessons Average	Snow School / Lessons Good	Snow School / Lessons Excellent	Snow School / Lessons N/A
Rental Shop	Rental Shop Poor	Rental Shop Mediocre	Rental Shop Average	Rental Shop Good	Rental Shop Excellent	Rental Shop N/A
Tech Shop	Tech Shop Poor	Tech Shop Mediocre	Tech Shop Average	Tech Shop Good	Tech Shop Excellent	Tech Shop N/A
Retail Operation	Retail Operation Poor	Retail Operation Mediocre	Retail Operation Average	Retail Operation Good	Retail Operation Excellent	Retail Operation N/A

7. If you rented equipment from our Rental Shop, please rate the:

	Poor	Mediocre	Average	Good	Excellent	N/A
Quality of Service	*If you rented equipment from our Rental Shop, please rate the: Quality of Service Poor	Quality of Service Mediocre	Quality of Service Average	Quality of Service Good	Quality of Service Excellent	Quality of Service N/A
Quality of Equipment	Quality of Equipment Poor	Quality of Equipment Mediocre	Quality of Equipment Average	Quality of Equipment Good	Quality of Equipment Excellent	Quality of Equipment N/A
Rental Process	Rental Process Poor	Rental Process Mediocre	Rental Process Average	Rental Process Good	Rental Process Excellent	Rental Process N/A

8. If you took a lesson at Chicopee, how would you rate your experience?

	Poor	Mediocre	Average	Good	Excellent	N/A
Lesson Process	*If you took a lesson at Chicopee, how would you rate your experience? Lesson Process Poor	Lesson Process Mediocre	Lesson Process Average	Lesson Process Good	Lesson Process Excellent	Lesson Process N/A
Quality of Instructors	Quality of Instructors Poor	Quality of Instructors Mediocre	Quality of Instructors Average	Quality of Instructors Good	Quality of Instructors Excellent	Quality of Instructors N/A
Quality of Lessons	Quality of Lessons Poor	Quality of Lessons Mediocre	Quality of Lessons Average	Quality of Lessons Good	Quality of Lessons Excellent	Quality of Lessons N/A

*
9. Based on your skiing and/or snowboarding experiences at Chicopee, how do you rate our outdoor winter operations?

	Poor	Mediocre	Average	Good	Excellent	N/A
Terrain Park and Features	*Based on your skiing and/or snowboarding experiences at Chicopee, how do you rate our outdoor winter operations? Terrain Park and Features Poor	Terrain Park and Features Mediocre	Terrain Park and Features Average	Terrain Park and Features Good	Terrain Park and Features Excellent	Terrain Park and Features N/A
Crowding on Trails	Crowding on Trails Poor	Crowding on Trails Mediocre	Crowding on Trails Average	Crowding on Trails Good	Crowding on Trails Excellent	Crowding on Trails N/A
Lift Line Waits	Lift Line Waits Poor	Lift Line Waits Mediocre	Lift Line Waits Average	Lift Line Waits Good	Lift Line Waits Excellent	Lift Line Waits N/A
Quality of Grooming	Quality of Grooming Poor	Quality of Grooming Mediocre	Quality of Grooming Average	Quality of Grooming Good	Quality of Grooming Excellent	Quality of Grooming N/A
Clarity of Trail Signs	Clarity of Trail Signs Poor	Clarity of Trail Signs Mediocre	Clarity of Trail Signs Average	Clarity of Trail Signs Good	Clarity of Trail Signs Excellent	Clarity of Trail Signs N/A
Trails & Variety	Trails & Variety Poor	Trails & Variety Mediocre	Trails & Variety Average	Trails & Variety Good	Trails & Variety Excellent	Trails & Variety N/A

*
10. How do you rate your satisfaction with the Silvertip Lounge / Chicopee Hall?

	Poor	Mediocre	Average	Good	Excellent	N/A
Food Quality	*How do you rate your satisfaction with the Silvertip Lounge / Chicopee Hall? Food Quality Poor	Food Quality Mediocre	Food Quality Average	Food Quality Good	Food Quality Excellent	Food Quality N/A
Food Variety	Food Variety Poor	Food Variety Mediocre	Food Variety Average	Food Variety Good	Food Variety Excellent	Food Variety N/A
Cleanliness	Cleanliness Poor	Cleanliness Mediocre	Cleanliness Average	Cleanliness Good	Cleanliness Excellent	Cleanliness N/A
Service	Service Poor	Service Mediocre	Service Average	Service Good	Service Excellent	Service N/A
Value	Value Poor	Value Mediocre	Value Average	Value Good	Value Excellent	Value N/A
Atmosphere / Decor	Atmosphere / Decor Poor	Atmosphere / Decor Mediocre	Atmosphere / Decor Average	Atmosphere / Decor Good	Atmosphere / Decor Excellent	Atmosphere / Decor N/A
Seating Availability	Seating Availability Poor	Seating Availability Mediocre	Seating Availability Average	Seating Availability Good	Seating Availability Excellent	Seating Availability N/A
Wait Time For Meal	Wait Time For Meal Poor	Wait Time For Meal Mediocre	Wait Time For Meal Average	Wait Time For Meal Good	Wait Time For Meal Excellent	Wait Time For Meal N/A
Overall Experience	Overall Experience Poor	Overall Experience Mediocre	Overall Experience Average	Overall Experience Good	Overall Experience Excellent	Overall Experience N/A

*
11. How do you rate your satisfaction with the friendliness and effectiveness of our staff?

	Poor	Mediocre	Average	Good	Excellent	N/A
Guest Services / Ticket Staff	*How do you rate your satisfaction with the friendliness and effectiveness of our staff? Guest Services / Ticket Staff Poor	Guest Services / Ticket Staff Mediocre	Guest Services / Ticket Staff Average	Guest Services / Ticket Staff Good	Guest Services / Ticket Staff Excellent	Guest Services / Ticket Staff N/A
Rental Staff	Rental Staff Poor	Rental Staff Mediocre	Rental Staff Average	Rental Staff Good	Rental Staff Excellent	Rental Staff N/A
Lift Attendants	Lift Attendants Poor	Lift Attendants Mediocre	Lift Attendants Average	Lift Attendants Good	Lift Attendants Excellent	Lift Attendants N/A
Lounge Staff	Lounge Staff Poor	Lounge Staff Mediocre	Lounge Staff Average	Lounge Staff Good	Lounge Staff Excellent	Lounge Staff N/A
Chicopee Hall Staff	Chicopee Hall Staff Poor	Chicopee Hall Staff Mediocre	Chicopee Hall Staff Average	Chicopee Hall Staff Good	Chicopee Hall Staff Excellent	Chicopee Hall Staff N/A
Ski / Snowboard Instructors	Ski / Snowboard Instructors Poor	Ski / Snowboard Instructors Mediocre	Ski / Snowboard Instructors Average	Ski / Snowboard Instructors Good	Ski / Snowboard Instructors Excellent	Ski / Snowboard Instructors N/A
Retail / Sports Store	Retail / Sports Store Poor	Retail / Sports Store Mediocre	Retail / Sports Store Average	Retail / Sports Store Good	Retail / Sports Store Excellent	Retail / Sports Store N/A
Ski Patrol	Ski Patrol Poor	Ski Patrol Mediocre	Ski Patrol Average	Ski Patrol Good	Ski Patrol Excellent	Ski Patrol N/A
Overall Friendliness	Overall Friendliness Poor	Overall Friendliness Mediocre	Overall Friendliness Average	Overall Friendliness Good	Overall Friendliness Excellent	Overall Friendliness N/A
Overall Effectiveness	Overall Effectiveness Poor	Overall Effectiveness Mediocre	Overall Effectiveness Average	Overall Effectiveness Good	Overall Effectiveness Excellent	Overall Effectiveness N/A

*
12. How would you rate your trip to Chicopee?

	Poor	Mediocre	Average	Good	Excellent	N/A
Value For The Money	*How would you rate your trip to Chicopee? Value For The Money Poor	Value For The Money Mediocre	Value For The Money Average	Value For The Money Good	Value For The Money Excellent	Value For The Money N/A
Fun Environment	Fun Environment Poor	Fun Environment Mediocre	Fun Environment Average	Fun Environment Good	Fun Environment Excellent	Fun Environment N/A
Overall Experience	Overall Experience Poor	Overall Experience Mediocre	Overall Experience Average	Overall Experience Good	Overall Experience Excellent	Overall Experience N/A

*
13. How likely are you to return to Chicopee in the future?

How likely are you to return to Chicopee in the future? Definitely

Most Likely

May or May Not

Less Likely

Definitely Not

*
14. How likely are you to recommend Chicopee to a friend or colleagues

How likely are you to recommend Chicopee to a friend or colleagues Definitely

Probably

May or May Not

Definitely Not

Not Really

15. What is your age?

What is your age? 18 and Under

19 to 25

26 to 44

45 to 54

55 to 64

65 and Over

16. What is your sex?

What is your sex? Male

Female

17. We believe our questions encompass all aspects of Chicopee and our operations, but if you would like to leave us a comment please do so in the box provided.

We believe our questions encompass all aspects of Chicopee and our operations, but if you would like to leave us a comment please do so in the box provided.

Feedback

General Questions

*1. Which best describes your visits to Chicopee:

*2. How many previous visits have you made to Chicopee?

*3. Who usually comes with you to Chicopee?

*4. Which winter activities do you participate in?

*5. How do you rate your satisfaction with the following:

*6. How do you rate your satisfaction with the services we provide?