Bereavement Services Service User Questionnaire

1. Birmingham City Council - Bereavement Services Service User Questionnaire - Cemeteries

This questionnaire is used to gather information and feedback relating to the Birmingham City Council Cemeteries service.

Data Protection Act 1998: Birmingham City Council will use the information that you give in this questionnaire for the management of cemeteries and crematoria. The information will not be divulged to anyone else outside Birmingham City Council.

1. Please indicate which of the Birmingham City Council cemeteries this questionnaire relates to.

Please indicate which of the Birmingham City Council cemeteries this questionnaire relates to. Brandwood End Cemetery

Handsworth Cemetery

Key Hill Cemetery

Kings Norton Cemetery

Lodge Hill Cemetery

Quinton Cemetery

Sutton Coldfield Cemetery

Sutton New Hall Cemetery

Warstone Lane Cemetery

Witton Cemetery

Yardley Cemetery

2. What is your overall impression of the council's Cemeteries Service?

What is your overall impression of the council's Cemeteries Service? Excellent	Good	Adequate	Poor
We will do everything that we can to ensure that the service provided by Bereavement Services is satisfactory and meets the needs of our Service Users. Please tell us below if you have any comments or suggestions relating to the service.

3. Did you find the council's staff to be helpful and courteous?

Did you find the council's staff to be helpful and courteous? Yes - Excellent

Yes - Good

Yes - Adequate

No - Poor

4. Do you consider the Council's charges to be reasonable in relation to the overall cost of the funeral?

Do you consider the Council's charges to be reasonable in relation to the overall cost of the funeral? Yes - Excellent

Yes - Good

Yes - Adequate

No - Poor

5. Have you found the Cemetery employees dressed appropriately for the service that is being provided?

Have you found the Cemetery employees dressed appropriately for the service that is being provided? Yes - Excellent

Yes - Good

Yes - Adequate

No - Poor

6. Was the service provided at the time and the place you specified?

Was the service provided at the time and the place you specified? Yes

7. Have you found any literature provided to be clear and understandable?

Have you found any literature provided to be clear and understandable? Yes - Excellent	Yes - Good	Yes - Adequate	No - Poor
If the literature is not clear please provide details so that we can look at improvements that can be made to the information that we provide.

8. Do you consider that the service which you have received was delivered fairly and sensitively?

Do you consider that the service which you have received was delivered fairly and sensitively? Yes - Excellent

Yes - Good

Yes - Adequate

No - Poor

9. Was the grave preparation to your satisfaction?

Was the grave preparation to your satisfaction? Yes - Excellent	Yes - Good	Yes - Adequate	No - Poor (Please provide further comments below)
Please provide further details

10. What do you think of the standard of grounds maintenance in the city cemeteries?

What do you think of the standard of grounds maintenance in the city cemeteries? Excellent	Good	Adequate	Poor
Please provide further information if you wish

Bereavement Services Service User Questionnaire - CemeteriesExit this survey

1. Birmingham City Council - Bereavement Services Service User Questionnaire - Cemeteries

Bereavement Services Service User Questionnaire - Cemeteries
Exit this survey