Customer Satisfaction
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Storage R Us Customer Satisfaction Survey
Thank you for choosing Storage R Us
1
. You recently rented with Storage R Us. Your experience was...
You recently rented with Storage R Us. Your experience was...
Excellent
Average (what I expected)
Poor
2
. The facility I rent from is...
The facility I rent from is...
Lawton- Rogers Lane
Lawton- West Cache Road
Lawton- East Gore
Duncan
Chickasha
Moore
3
. I chose Storage R Us because...(please mark all that apply)
I chose Storage R Us because...(please mark all that apply)
Referral
Previous Customer
Close to home/business
Price
Security
Friendly Manager
I knew of the facility because of previously renting a Penske Truck
Other (please specify)
4
. The office was...
The office was...
Very Clean
Average
Not Clean
5
. The storage unit was...
The storage unit was...
Clean
Not very clean
Dirty
6
. I took advantage of the pay online option
I took advantage of the pay online option
Yes
No because I chose auto-pay
No
I was unaware of any pay online option
7
. I was offered rental insurance
I was offered rental insurance
Yes
No
8
. I took advantage of the free use of the truck at move in
I took advantage of the free use of the truck at move in
Yes
No
9
. Regarding the free use of the truck, please mark all that apply
Regarding the free use of the truck, please mark all that apply
I did not use the free truck
The truck was clean
The truck was not clean
The truck needed maintenance
10
. The manager was...
The manager was...
Friendly and was helpful
Friendly but needed to be more helpful with the rental agreement/or facility information
Not friendly, I would not recommend
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