The European Commission, Directorate-General Justice, is examining possible options for a European Accessibility Act containing measures to improve the provision of accessible goods and services in the European Market.

This survey serves to gain a better understanding of the most important sectors and to identify problematic issues from the industry's perspective, which may arise as a result of current legal fragmentation and market issues. It is aimed at business owners only.

The Commission defines 'accessibility' as meaning that people with disabilities have access, on an equal basis with others, to the physical environment, transportation, information and communications including technologies and systems (ICT) and other goods, facilities and services in line with Art. 9 of the UN Convention on the Rights of Persons with Disabilities (UNCRPD), to which the EU is a party.

The survey focuses on mainstream accessible goods and services used by most people. It is not about 'assistive devices'.

Your answers will be treated confidentially and will not be shared with third parties outside the European Commission and the team preparing an accessibility study for the Commission.