NLECTC System User Questionnaire

Question Title

* 1. If you wanted to contact NLECTC for information, which method would you most likely use?

Toll-free 800 telephone line

Email (asknlectc@justnet.org)

Fax

Written Correspondence (US Mail/Fed Ex/UPS)

Question Title

* 2. Have you contacted NLECTC for information in the past six months? If so, which method did you use? (Select all that apply)

Toll-free 800 telephone line

Email (asknlectc@justnet.org)

Fax

Written Correspondence (US Mail/Fed Ex/UPS)

Question Title

* 3. If you have used our Toll-Free 800 telephone line to contact NLECTC in the past six months, how many times have you done so?

1-3

4-6

7-9

10 or more

Question Title

* 4. Please describe your general experience(s) when contacting NLECTC via the toll-tree telephone line (select all that apply):

Haven’t used it

Have tried to call, but was unable to contact anyone (phone system did not appear to be working)

Have tried to call, but found the voice menu confusing or not helpful

Do not like using the automated phone menu; I want to speak to a live person when I call

Was able to find the information I needed by using the automated phone menu; did not need to speak to a NLECTC staff member

Was able to find the information I needed after speaking with a NLECTC staff member

Question Title

* 5. If you contacted NLECTC by phone in the past six months and spoke with a staff member, please describe the helpfulness of the staff member you spoke with:

Not helpful at all

Tried to be helpful, but could not answer my specific question (outside of the scope of what NLECTC does)

Somewhat helpful

Very helpful

Question Title

* 6. If NLECTC were to offer a Web-based "Live Chat" way to contact staff for information, how likely would it be that you would use this service?

Not likely at all

Somewhat likely, but prefer phone/email or other "traditional" methods

Very likely, but would still call/email for certain requests

Highly likely, would use it for the majority of my contacts, or exclusively

Question Title

* 1. If you wanted to contact NLECTC for information, which method would you most likely use?

Question Title

* 2. Have you contacted NLECTC for information in the past six months? If so, which method did you use? (Select all that apply)

Question Title

* 3. If you have used our Toll-Free 800 telephone line to contact NLECTC in the past six months, how many times have you done so?

Question Title

* 4. Please describe your general experience(s) when contacting NLECTC via the toll-tree telephone line (select all that apply):

Question Title

* 5. If you contacted NLECTC by phone in the past six months and spoke with a staff member, please describe the helpfulness of the staff member you spoke with:

Question Title

* 6. If NLECTC were to offer a Web-based "Live Chat" way to contact staff for information, how likely would it be that you would use this service?

Question Title

* 7. Any additional comments.