eMaryland Marketplace Customer Satisfaction Survey

1. How easy is it to navigate on eMaryland Marketplace?

2. How easy is it to find the information you are looking for on eMaryland Marketplace?

3. How clear is the information availiable on eMaryland Marketplace?

4. How visually appealing is eMaryland Marketplace?

5. Are the instructions and Quick Reference Guides (QRGs) clearly written and easy to understand to assist you in locating and submitting your information?

6. Overall, are you satisfied with the functionality and user friendliness of eMaryland Marketplace, neither satisfied nor dissatisfied with it, or dissatisfied with it?

7. If you required assistance from our Help Desk Team, were you satisfied with their customer service?

8. How many times have you contacted the Help Desk Team in the last six (6) months?

9. Please use the box below to provide us with any additional comments you may have about eMaryland Marketplace.