Hooze 4x4, Inc Customer Satisfaction Survey
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1. Part 1 of 1
1
. Please indicate your gender.
Male
Female
Prefer not to answer
Please indicate your gender.
2
. Which range includes your age group?
Younger than 18
18-24
25-34
35-44
45-54
55-64
65 or older
Prefer not to answer
Which range includes your age group?
3
. How long have you used our products &/or services?
Less than 6 months
6 months - 1 year
1-3 years
3-5 years
5+ years
How long have you used our products &/or services?
4
. On average, How often are you purchasing from us?
Weekly
Monthly
Quarterly
Once a year
Less than once a year
On average, How often are you purchasing from us?
5
. Which products or services do you use? Choose all that apply.
Which products or services do you use? Choose all that apply.
Auto Repair
Truck Repair
Diesel Repair
Maintenance Service
RV Service
Wheels and/or Tires
Amsoil
Aftermarket Accessories
Performance Products
Other (please specify)
6
. How would you rate your overall satisfaction with us?
How would you rate your overall satisfaction with us?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Comments
7
. If you would like a manager to contact you regarding a specific concern, comment or suggestion, please leave your contact info.
If you would like a manager to contact you regarding a specific concern, comment or suggestion, please leave your contact info.
8
. Please rate us on our following attributes?
Excellent
Good
Fair
Poor
N/A
Customer service
*
Please rate us on our following attributes? Customer service Excellent
Customer service Good
Customer service Fair
Customer service Poor
Customer service N/A
Knowledge/Expertise of staff
Knowledge/Expertise of staff Excellent
Knowledge/Expertise of staff Good
Knowledge/Expertise of staff Fair
Knowledge/Expertise of staff Poor
Knowledge/Expertise of staff N/A
Staff's willingness to help
Staff's willingness to help Excellent
Staff's willingness to help Good
Staff's willingness to help Fair
Staff's willingness to help Poor
Staff's willingness to help N/A
Honesty/Trustworthiness of staff
Honesty/Trustworthiness of staff Excellent
Honesty/Trustworthiness of staff Good
Honesty/Trustworthiness of staff Fair
Honesty/Trustworthiness of staff Poor
Honesty/Trustworthiness of staff N/A
Cleanliness of facilities
Cleanliness of facilities Excellent
Cleanliness of facilities Good
Cleanliness of facilities Fair
Cleanliness of facilities Poor
Cleanliness of facilities N/A
Vehicle completed in a timely manner
Vehicle completed in a timely manner Excellent
Vehicle completed in a timely manner Good
Vehicle completed in a timely manner Fair
Vehicle completed in a timely manner Poor
Vehicle completed in a timely manner N/A
Proper diagnosis
Proper diagnosis Excellent
Proper diagnosis Good
Proper diagnosis Fair
Proper diagnosis Poor
Proper diagnosis N/A
Comments
9
. Do you have any suggestions for improving our products &/or services?
Do you have any suggestions for improving our products &/or services?
10
. Would you like to see the final results of this survey?
Would you like to see the final results of this survey?
No
Yes
If yes, please leave email address
Thanks so much for taking your time and participating in this on-line survey. Your input is very appreciated, and it will help to better serve our customers!
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