This questionnaire is meant to ensure that the sessions you will be attending at the 7th Annual Customer Contact 2013, Europe: A Frost & Sullivan Executive MindXchange are tailored to best meet your needs!

9-11 June 2013
Novotel Cannes Montfleury - Cannes, France
www.frost.com/cce

Question Title

* 1. First & Last Name

Question Title

* 2. Company Name

Question Title

* 3. Interactive Breakout Sessions (Monday, 10 June, 10:45)

Please confirm the Interactive Breakout Session (RT) in which you will participate. Once confirmed, you will be able to offer content direction to your session's facilitator.

I will participate in the following session:

Question Title

* 4. Please list the top three challenges/discussion points you wish addressed during this session.

Question Title

* 5. COLLABORATION CHALLENGE – (Monday, 10 June, 12:15)
Delivering Legendary, Proactive Customer Care
Please state the top questions you wish the session facilitator to address in this discussion.

Question Title

* 6. Interactive Breakout Sessions (Monday, 10 June, 14:30)
Please confirm the Interactive Breakout Session (MS) in which you will participate. Once confirmed, you will be able to offer content direction to your session's facilitator.

I will participate in the following session:

Question Title

* 7. Please list the top three challenges/discussion points you wish addressed during this session.

Question Title

* 8. Ask the Experts! Panel Discussion – (Monday, 10 June, 16:30)
Proven Ways to Link Customer Contact Metrics to Business Outcomes
Please state the top questions you wish the panelists to address in this discussion.

Question Title

* 9. Interactive Breakout Sessions (Tuesday, 11 June, 10:45)
Please confirm the Interactive Breakout Session (TT) in which you will participate. Once confirmed, you will be able to offer content direction to your session's facilitator.

I will participate in the following session:

Question Title

* 10. Please list the top three challenges/discussion points you wish addressed during this session.

Question Title

* 11. Interactive Breakout Sessions (Tuesday, 11 June, 13:45)
Please confirm the Interactive Breakout Session (PC) in which you will participate. Once confirmed, you will be able to offer content direction to your session’s facilitator.

I will participate in the following session:

Question Title

* 12. Please list the top three challenges/discussion points you wish addressed during this session.

Thank you for your participation!

Your feedback is integral in allowing us to customize this program to meet your needs. We look forward to seeing you in Cannes!

The Executive MindXchange Management Team

T